Air Mauritius Reviews

Air Mauritius Reviews

Air Mauritius Reviews-Andre Viljoen
Andre Viljoen

Air Mauritius is founded on June 14th, 1967 and traces its roots from an agreement between Air France, BOAC Enterprise, and the Government of Mauritius. All of them have an equal 27.5% stake on the company. By 1940, the airline had over 414 employees with four aircraft, and started operating chartered flights to Bombay, London, Nairobi, Reunion, Rodrigues, Rome, and Tananarive.

Inevitably, the Government of Mauritius was able to buy 42.5% of the company, making it the major shareholder of the airline.

Now, Andre Viljoen is the CEO of Air Mauritius and Fiji Airways. Viljoen is 52 years old, of African descent and a former SAA Chief born in Cape Town. He is known to be a professional businessman in urban food production. Air Mauritius is the flag carrier of Mauritius with a fleet size of 12 at their main hub in Sir Seewoosagur Ramgoolam (SSR) International Airport in Port Louis, Mauritius. Its size makes it the fourth-largest airline in Sub-Saharan Africa.

Flying with Air Mauritius

Air Mauritius has two cabin classes: Economy and Business Class. Both classes are served with a course of famous gourmet Mauritian dishes and African international cuisines with a choice of complimentary beverages like wine, beer, juices, and soda.
Air Mauritius Reviews-inflight
Both classes enjoy the usual backseat entertainment system with a range of movies, TV shows, music, and games. Meanwhile, business class passengers enjoy lie-flat seats, priority check-in, fast track immigration, and lounge access.

Like other airlines, Air Mauritius’ frequent flyer program, which is called KestrelFlyer, allows travelers to receive “Miles” as their pointing system for the program to redeem benefits like discounted flights and cabin class upgrades. To learn more of their airline’s program, click here.

Official Website

Initially, the  greeting page of the official website of Air Mauritius will be asking for customer’s country and language. This would in turn direct them to the main page. The background gives an impression that they treat their customers like celebrities. However, the whole interface of the website is not as shimmery as the silver screen due to its poor small fonts and dull choice of grey, red, and white hues.
page
The official website of the airline lets customers search and book flights, hotel reservations, car rentals, manage booking, check-in online, and check flight status. The other features provide information about airline policies, inflight services, and the Kestrelflyer program. However, I noticed that words were overlapping when I flip the pages on the middle of the screen.

Air Mauritius hasn’t developed mobile apps yet to accommodate travelers with smartphones. However, an option to check their mobile website is available for customers, not to mention the ability to remain connected with them through social media.

Air Mauritius Reviews of Passengers

Air Mauritius Reviews-crewScanning through several Air Mauritius reviews, they show that the airline has been leaving a bad impression on their passengers. One of the most recent reviews stated that the flight was awful and had limited legroom space due to a metal box taking up most of the available leg room beneath the seat in front.

The customer even mentioned that it’s impossible to get remotely comfortable; not even sleep was an option due to to very uncomfortable seats and constant cabin announcements. Add to that, the inflight entertainment system was poor and the food  was awful.

On the other hand, the customer said that she really loves the country, Mauritius, but not the airline. The customer finally stated that she won’t revisit the country on-board Air Mauritius unless it will upgrade their aircraft, or she would book a flight with another airline.
logo
How To Reach Them?

  • Website URL:                 www.airmauritius.com
  • Contact number:             +230 207 70 70
  • Contact Email:                contact@airmauritius.com
  • Fax Number:                    +230 208 83 31
  • Head Office Address:     PO Box 441, Air Mauritius Centre, 5 President John Kennedy Street,
    Port Louis, Mauritius

Overview

Air Mauritius still lacks something in their services that makes their customers dissatisfied with how they are being treated. Air Mauritius needs to find out what’s missing, so they would know how to improve their services or what to upgrade in their system, because if they’ll continue with being complacent, the airline will just have more dissatisfied customers.

How was your experience with Air Mauritius? Feel free to leave a comment below.

 

Facebooktwittergoogle_plusredditlinkedinmail
Facebooktwittergoogle_plus
 
admin

Comments 1

  1. Mauritius-Singapore return Economy new A330 both legs. Seats quite hard but 7 hours flight is sustainable. I no longer rely on the IFE and always bring my IPAD. Flight was quite full but had no one seating to me on both legs and that is a major relief. Crew was performing basic service and not very friendly. The male staffs were more interested in female passengers. Come on MK you can do better!

     

Leave a Reply