Air Serbia Reviews

Air Serbia Reviews

Air Serbia Reviews-Dane Kondić
Dane Kondić

Air Serbia traces its roots back to JAT in 1927 with the first inaugural flight in 1929 from Belgrade to Graz, and commenced operations on the 1st of April 1947 as JAT Yugoslav Airlines. The name was changed to JAT Airways in August 2003. However, due to lack of investments and an aging fleet in 2013, JAT had recorded financial losses year after year and so then, they started looking for a potential strategic partner.

On October 26, 2013, JAT Airways changed their name to Air Serbia. The current Chief Executive Officer and first director of Air Serbia, Mr. Dane Kondić, was able to increase the airline’s profit from 73M in losses in 2013 to 2.7M in earnings in 2014. Now, Air Serbia, the new national flag carrier of Serbia, is headquartered at Belgrade Nikola Tesla International Airport serving 41 destinations with 20 aircraft.

Inflight with Air Serbia

Air Serbia Reviews-economy classAir Serbia caters to two cabin classes: Economy and Business Class. Both classes enjoy a palatable selection of famous Serbian dishes and other international cuisines depending on the route and aircraft.

Economy Class customers are offered snacks from the Cafe service inflight and complete meals with a choice of a main course and beverages if hot or cold. Business Class customers enjoy the “Dine Anytime” service on all flights, which includes aperitif, canapes, a la carte menu with a selection of beverages.

Air Serbia Reviews-business classThe airline also serves a variety of special meals free of charge. Special meals are for passengers with dietary, medical, and/or religious needs for food. Meals for babies and children are also available in their Special meals menu.

Business Class customers are offered an iPad as inflight entertainment wherein the Economy Class passengers are allowed to use their personal electronic devices. All of this is connected with their inflight internet connection Wi-Fly. To learn more about their inflight connection, click here.

The Website

I personally find the interface of their website boring and dull. However, the colors of red, blue, and white symbolize the Serbian flag colors. While navigating the official website, it feels just like using a mobile app with its similarity to a modern software application on mobile phones.
Air Serbia Reviews-page
The main features of the site provide options to book flights, car rentals, and hotel reservations. If travelers will notice the top of the page, tabs give access to information about the airline’s policies, inflight services, special offers, and the loyalty program: Etihad Guest. The option to change the page to five other languages is located at the top right of the page.

Air Serbia Reviews of Customers

According to a list of Air Serbia reviews on AirlineRatings.com, passengers are really happy with Air Serbia’s overall inflight service and performance. Some customers are saying they are satisfied and they can’t wait to fly again with Air Serbia.

The most recent review of the airline has a 7/10 rating. The customer is a loyal passenger of Air Serbia and has always been happy with the standard of service, and she recently flew with them. She said that the comfort on board seems to have improved and the staff were accommodating as always. However, there was an inevitable delay in flight but she still noted Air Serbia as extremely polite, apologetic, and professional.
Air Serbia Reviews-logo
How To Reach Them?

  • Website URL:                 www.airserbia.com
  • Contact number:           +381 11 311 21 23
  • Contact Email:               callcenter@airserbia.com
  • Fax Number:                  +381 11 201 06 71
  • Head Office Address:   Јурија Гагарина 12, 11070 Belgrade, Serbia

Overview

While I was checking other Air Serbia reviews and after gathering all these facts about Air Serbia, the airline taught me that “A satisfied customer is the best business strategy of all.” Their rise-from-fall strategy was not to lose their loyal customers’ satisfaction and to maintain the service they are known for. Have you flown with Air Serbia? Feel free to leave a comment below.

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Comments 1

  1. Old plane still but fantastic service and great food. Staff did their uttermost to serve the passengers. Good wines with plenty of refills. Strange though that there was nothing sweet to drink with the coffee like for example Baileys. When the new Airbus will enter service they might be one of the best airlines in Europe.

     

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