Air Asia was founded in 1994 by DRB-Hicom, a leading Malaysian corporation. However, the airline started operations on the 18th of November 1996.
The Malaysian low-cost airline, for 7 consecutive years, has been headquartered at Kuala Lumpur International Airport with a current fleet size of 80 consisting of 80 Airbus A320. The airline kept growing over the years and it had multiple alliances with different airlines and affiliates such as the following: in 2015 with Filipino investors, in 2011 with Malaysia Airlines and All Nippon Airways, in 2012 with India as AirAsia India, in 2013 with Zest Air. However, the most recent joint venture was with Thailand’s Asia Aviation, and the airline rebranded to AirAsia X began operations in June 2014.
Flying with AirAsia
AirAsia is categorized into three cabin classes, namely Economy, Hot Seats, and Premium Class, wherein customers enjoy a variety of Asian and Western palatable meals ready on their inflight menu. To see the list, click here.
With the airline’s inflight entertainment at top priority, travellers experience the new Samsung Galaxy Tab with a 10.1 widescreen display. The tablet contains a list of the latest movies, TV shows, music, games, and magazines updated monthly to make sure customers get the most recent entertainment.
BIG Loyalty Programme is the airline’s frequent flyer service. This program lets customers earn BIG Points every time they fly with AirAsia. Similar to other airlines, their frequent flyer program’s points can be redeemed to get discounted flights, upgraded classes, seat selection, and enrollment to loyalty member upgrade.
AirAsia values their customers’ necessity to keep in touch with their loved ones or even business purposes with roKKi. This is the airline’s inflight connection, where travellers get to have Internet access even while on board.
For AirAsia FAQs, Lil’ Miss Red is at your service. She is an online associate with whom travellers can ask other queries that they can’t find on the official website. You can find the option to talk to her on the later part of the website next to the language selector.
Official Website and Mobile App
I explored the website and I can say the layout of the page is pretty simple and casually presented. The official website of the airline provides travellers various options to search and book flights, hotel reservations, and car rentals. The header of the page gives access for travellers to check-in online, view information about the airline services, and log in their BIG Shot account.
AirAsia has extended their services thru M=mobile access. The new mobile app is available on iPhones, Androids, and BlackBerrys, or scan the QR code here. With the mobile version of these services, travellers can book flights, select seats, upgrade class, check-in online, and check flight status.
AirAsia Reviews of Passengers
Analyzing through different AirAsia reviews, I’ve noticed customers are really consistent with praising the airline’s quality of service. One reviewer said “I was unable to check-in online because I was flying with an infant. Cabin staff were attentive, cabin kept quite clean but the toilet did start to smell. Seat seemed quite wide. This plane was nothing special but the price was reasonable.” In this AirAsia reviews, she gave them a 7/10 rating on 8th of June 2016 according to Airlinequality.com
How To Reach Them?
- Website URL: www.airasia.com
- Contact number: +60 3 8660 4488
- Contact Email: firstname.lastname@example.org
- Fax Number: +60 3 8660 4889
- Head Office Address: LCC Terminal, Kuala Lumpur Intl Airport,
Airport Main Terminal Building,
64000 Sepang, Selangor, Malaysia
After finishing and reading other AirAsia reviews, I realized that AirAsia might not be as big as Asia. However, the growth of the low-cost airline made its way to the 25th spot from The World’s Top 100 Airlines. This has proven that strength and growth come only through continuous efforts and struggles. Feel free to leave a comment below!