It started on the 16th of September 1946 as Aerolinee Italiane Internazionali, and its first inaugural flight happened a year after from Milan to cities in South America. In 1957, a merge happened with Linee Aeree Italiane and the airline was renamed to Alitalia Linee Aeree Italiane. Moving forward to the 1990s, Alitalia had already carried 25 million passengers annually and set up a regional subsidiary in 1997. Alitalia bought Gandalf Airlines which was in bankruptcy at that time; this added more destinations from European airports.
In 2008, Compagnia Aerea Italiana (CAI), a group of investors, bought two bankrupt Italian carriers to merge as one. The two airlines were Alitalia Linee Aeree Italiane and Air One; due to the merge, the name was changed into one airline: “Alitalia.”
Silvano Cassano quit as the CEO of the airline in 2015 for personal reasons and after a year of service as the Chief Executive Officer. His sudden departure threatened Alitalia. Though, after being hanged on thin air. In December 2015, Cramer Ball, an aviation industry turnaround expert, was appointed as the new CEO of Alitalia.
The national flag carrier of Italy has 103 aircraft and serves more than 100 destinations internationally. Since 2001, Alitalia has been a member of the airline alliance, Skyteam. The airline was awarded on its fourth consecutive year as “Best Airline Cuisine” by Global Traveler.
Flying with Alitalia
Alitalia is very generous with their Italian way of serving passengers. The cabin classes of the airline are categorized into Economy, Premium Economy and Business Class Medium/Long Haul, where customers can experience the awarded best airline cuisine with the finest Italian and international dishes and wide selection of beverages.
On long-haul international flights, aside from their 15-inch screen inflight entertainment with 45 movies, news, sitcoms, video games, cartoons, and TV series, “landscape camera” lets customers enjoy the view outside the plane.
Official Website and Mobile App
The interface of the official website has a touch of their Italian flag with green, white, and red. The website is interchangeable to different versions, which are the following: Italy, USA, United Kingdom, France, and Spain. But, if customers want a broader search, language selector is located at the top right of the page.
The features of the website let customers book flights, manage their booking, check-in online, check flight status, access more travel information or read airline policies, inflight services, and their frequent flyer program Millemiglia.
The travel mobile app of the airline provides similar features like the PC version. However, customers are not really happy with how the mobile app functions, for the mobile application is getting a ⅕ or ⅖ rating from the Google Play store and the App store by users. One customer even considered the mobile app as the awful and worst travel app ever. So, in that case I might just suggest customers rely on the PC version.
Alitalia Reviews of Passengers
Scrolling through several Alitalia reviews, the airline is not making a good impression with their passengers. Customers are dissatisfied with their inflight services and food. Some Alitalia reviews say the inflight entertainment is non-existent; others complain that special meals are not served, attendants are rude, and seats are not comfortable.
How To Reach Them?
- Website URL: www.alitalia.com
- Contact number: +39 06 65 64 9
- Contact Email: firstname.lastname@example.org
- Fax Number: +39 06 65 63 58 74
- Head Office Address: Plaza Almerico da Schio, 3, 00054 Fiumicino (RM), Italy
Even with the sudden vacate of their new leader, they never stopped trying to take a big step up the ladder. They became productive by properly using the vacant time gathering other opinions and creating a futuristic wise strategy. Just so you know, they are now at the 74th spot out of the world’s best airlines.
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