British Airways Reviews

British Airways Reviews

The British are known for their excellent writing and literature. This is the birthland of Harry Potter’s Daniel Radcliffe and Batman’s Christian Bale. However do you know that they are also part of the pioneers in air services? Let us all fasten our seatbelts and learn how is it to fly with British Airways.

The Beginning

British Airways traces its roots back to following the World War I, August 25, 1919 when Aircraft Transport and Travel Limited (AT&T) launched the pioneer international air services between London and Paris. In 1924, Imperial Airways was created under the British government. Moving forward to 1939, Imperial Airways merged with Empire Air Mail Scheme and gave way to the birth of British Airways Limited.
British Airways Reviews-IAG-International Airlines Group
In my previous article, about Iberia, these two airlines merged in January 2011 and made large improvements ever since. Now known as “International Airlines Group” (IAG)

Current Standing

Recently this January 2015, British Airways was just honored with “Best Airline in Western Europe” by Business Traveler Awards 2015, in which last year they were awarded by the same event for “Best Airline”, “Best short-haul carrier” and “Best frequent flyer programme.”

Their current CEO, Keith Williams, has an extensive background with the British Airways since 1998. However, in April 2016, the CEO of Vueling Airlines: Mr. Alex Cruz will replace Williams as CEO of British Airways. This change is part of their executive reshuffle to broaden their operating profit margin from 10%-14% to 12%-15% target.
British Airways Reviews-aircraftThe flag carrier of United Kingdom’s main bases are at Heathrow and Gatwick Airport serving over 200 locations with 265 aircraft. They’re a founding member of Oneworld together with American Airlines, Cathay Pacific and Qantas.

British Services

British Airways Reviews-inflightThe airline has four cabin classes: Economy, Premium Economy, Business and First Class. These are differentiated between privacy and meal services. Premium Economy passengers enjoy more space and comfort in a smaller, secluded cabin compared to Economy Class. Business Class mainly focuses on customer’s working privacy provided with sumptuous meals and drinks. First Class passengers get to enjoy dedicated services such as exceptional comfort and British elegance. All of these cabin classes are included as pointing system with their frequent flyer, Executive Club.

PC and Mobile version

British Airways Reviews-pageI was quite disappointed with the interface of the airline. It’s pretty outdated compared to other airlines. This might be one of the reason why consumers are complaining about the efficiency of the official website of British Airways. The font size is also too small to be readable by all customers. However, given the simplicity of the site, the page lets travelers book flights and hotel reservations. These services are located on the left hand of the page alongside with other options to car rental services. The background flashes images of their latest promotion or package deals.

British Airways Reviews-mobile appThis might be the reason why their mobile app was rated 4 out 5 by overall consumers from the Google Play store and the App Store. The travel app offers same functionality with the official site wherein customers can book, manage and check their flights. Plus the fact, that they can also have mobile boarding passes for easy access.

British Airways Reviews of Passengers

In this British Airways reviews, the airline had gathered a total score of 4 out 10 stars by Airlinequality on Skytrax. This evidently shows that 1384 British Airways reviews is getting just an average rating from its customers. It was even considered as the worst, ridiculous and stupid airline you can travel with based on some British Airways reviews of passengers.
British Airways Reviews-logo
How To Reach Them

  • Website URL:                      www.ba.com
  • Contact number:                +44 20 8738 5050
  • Contact Email:                    media.relations@ba.com
  • Fax Number:                       +44 20 8738 9898
  • Head Office Address:         PO Box 365, Harmondsworth, West Drayton, Middlesex,
                                                   UB7 0GB, United Kingdom

In The End

Based on British Airways reviews, the airline is not really generous in providing quality inflight services. However, this year they are ranked with the 20th spot from the The World’s Top 100 Airlines, I wonder where did they base this on? This is contradicting in a lot of ways. If you flew with British Airways, feel free to share your story below.

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Comments 2

  1. Flew to London Gatwick in Business Class, seats were quite comfortable. Reminded me of sleeping in berth on sailboat. Food was very good and the service staff were all very nice and attentive. We had a long layover at Gatwick before flying EasyJet to Inverness. Couldn’t use the BA lounge after our flight, but understand that is not the case at Heathrow. Don’t know why. We used rewards to fly Club World and really enjoyed. We have flown BA long haul several times and they have earned our return business.

     
  2. The plane was slightly delayed but the captain explained why and we recovered the delay on the way. I believe communication to be important and appreciate the gesture. The crew were extremely nice and the snack we were given was just fine for such a short flight. I am only sorry we had to take a bus in Lisbon to get to the terminal.

     

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