The Dutch online travel agency BudgetAir was established by Travix International BV, which is another online travel agency founded in 2011. BudgetAir also has sister companies, which are CheapTickets, Vayama, Vliegwinkel and Flugladen. A good old friend of mine suggested that I write about this travel meta search engine and it seems like I’ll be writing something interesting about this company. BudgetAir has had a really bad reputation ever since, the fact that their customer service is unreliable makes things even worse.
The CEO of Travix, John Mangelaars, is also the manager of BudgetAir and other online travel agencies under the BCD Group. He once said “I am looking forward to sharing my passion and knowledge with the team and to work together to put the bands on the map internationally”. Prior to being the CEO of BudgetAir, he had over 20 years working experience with Microsoft, where he specialized in sales and marketing of the online products MSN Messenger, Hotmail and Bing
Promptly, BudgetAir is telling consumers that they receive 2.5 million customers annually. However, when I first saw the BudgetAir website, I laughed at the selected theme color of the company: Purple and Green. To me it seems like an eggplant. Well, on a positive note, the layout of the site is straightforward and uncomplicated but my concern is the font size. Customers can search, compare and book flights. On the right hand side of the page, right under the flashing images of tourist attractions, it shows 100%-safe fast deals that are always cheap.
BudgetAir is very understanding with their customer’s understandability since they have several international site versions: United Kingdom (English), France (French), Germany (German), Netherlands (Dutch), Italy (Italian), Belgium (Dutch), Spain (Spanish) and Austria (German).
As expected, there are a lot of BudgetAir reviews with an overall rating score of 1.4 out of 5. The site has always been known to be a scam because most of the time, the consumer who had booked a flight won’t receive any email confirming their payment. As for customers who had already booked and are in need of cancelling, they’ll promise them a refund but it will never get processed.
One recent reviewer encountered this problem and he was not the only one. In his review, he said:
“Worst! Scam and Never ever! Bought a ticket to Maldives from Sri Lanka – no ticket received. Emailed – no response. Called – no answer. Get to the airport, they can’t find my name anywhere. No choice – had to buy a new ticket at the airport. That was 16 July. It’s now 5 November. Still no refund. Scammers! Do not book with them!” Similar to others, he gave the airline 1 out 5.
To check the other complaints, click this link: https://www.trustpilot.com/review/www.budgetair.com
- Website URL: www.budgetair.com
- Contact Number: 000 800 440 2284
- Contact Email: firstname.lastname@example.org
- Fax Number: +971 4 2678026
- Head Office Address: Piet Heinkade 55, 1019 GM Amsterdam, Netherlands
Advice to Revise
Based on different BudgetAir reviews, the online travel agency’s credibility is still questionable up until now. Travelers are wary of booking with them since they are proven to fool various customers in large amounts. This is also the reason why I wrote this review, to know as well if they’re really reliable for future use. I hope BudgetAir will at least respond to its customer’s concerns, at least show a little acknowledgement of the trouble they caused rather than completely ignore the situation.
Feel free to share your experience with BudgetAir below.