Cebu Pacific Air Reviews

Cebu Pacific Air Reviews

Cebu Pacific Air was founded on the 26th of August 1988, and commenced operations on March 8, 1996. The regional airline was subsequently owned by JG Summit Holdings, in which JG stands for the name of the owner “John Gokongwei.”Cebu Pacific Air Reviews-cebu pacific In February 1998, Cebu Pacific Air ceased operations due to an accident, but continued operations after a month, following the re-certification of its aircraft. The airline started with 24 domestic flights within Metro Manila, Metro Davao, and Metro Cebu. In 2001, it grew to 80 daily flights to 18 domestic destinations in the Philippines.

Now, Cebu Pacific Air has a total fleet size of 56 catering 33 domestic and 24 international flights worldwide. The main hubs of the airline are at Mactan-Cebu, Ninoy Aquino, Kalibo, Clark, Francisco Bangoy, and Iloilo International airports. Cebu Pacific Air is still led by their founder and owner, John Gokongwei.

In 2014, The Centre for Aviation (CAPA) honored Cebu Pacific Air as “Asia-Pacific Low-Cost Carrier of the Year.”

Flying with Cebu Pacific Air

Cebu Pacific Air Reviews-cabinCebu Pacific Air is a one-class carrier which has a 3-3-3 seat configuration. Even if the cabin is known for no-seatback entertainment, the airline keeps their passengers entertained with their in-flight WiFi powered by “OnAir.” However, the Internet access usage is not free. Meals on board are not free, though a menu is given with an extensive choice of famous Filipino dishes such as Adobo and Caldereta. Snack, soft drinks, beer, and wine are included in the inflight menu. Just a heads up, a hot meal costs around $12.50. To make the customer inflight experience cozier, a sleep kit is available for purchase, too.

The Website and Mobile App

pageThe official website gives out the summer vibe with its yellow theme color. Like other airlines’, the site provides the option to book flights, hotel reservations, and car hire services. The customer can also check their flight status, manage their booking, and check-in online. Cebu Pacific Air also has a frequent flyer program called GetGo; to learn more about the program, click here.

Cebu Pacific Air Reviews-mobile appCebu Pacific Air had extended their services to mobile phones with their travel app available both in the App Store and Google Play Store. Cebu Pacific Air’s mobile application had similar features as the PC version such as booking flights for up to 14 passengers, purchase their baggage allowances, seat selection, check-in confirmation/details, and mobile boarding passes, straight to their mobile devices.

Cebu Pacific Air Reviews of Passengers

However, the airline had an overall score of 6 out of 10, based on 139 Cebu Pacific Air reviews. Though, most of the reviews are mutual when it comes to complaining about delayed flights. And, what really caught our attention was the most recent review posted on the 13th of August 2016; the passenger actually said:

I have flown with Cebu Pacific at least 10 times (that was 10 times too many). They are rarely on-time. Flights are frequently cancelled, mostly delayed by several hours, often re-routed. In my last case, all of the above. Initial flight from Davao to Singapore was cancelled. Rescheduled flight was delayed and then re-routed. Ironically, my perception of the airline is so low, I was relieved I arrived at my final destination only 4-hours late. If you have lots of time and patience and no connecting flight, they are ok. Otherwise, avoid. The money saved is not worth it.”

To see more of these Cebu Pacific Air reviews, click here.
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How To Reach Them?

  • Website URL:                  www.cebupacificair.com
  • Contact number:            +63 2 851 9463
  • Contact Email:                 feedback@cebupacificair.com
  • Fax Number:                   +63 2 851 7462
  • Head Office Address:     Airline Suppliers Center, Domestic Road, Pasay City,
                                                1301 Manila, Philippines

Conclusion

In this review, Cebu Pacific Air’s reputation was put in question. Travellers are even complaining about their on board no-free services and booking problems. Once again, Cebu Pacific Air is losing their credibility as one of the best low-cost carriers within Asia-Pacific. I wonder how the airline is coping up with these massive negative feedback.

Have you flown with Cebu Pacific Air? Feel free to leave a comment below.

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Comments 1

  1. Crowded departure lounge with very limited facilities Both out bound and in bound flights delayed by about 2 hours Not even a plastic cup of water in compensation Staff act as though this is the norm Pilot didn’t even stop or straighten the aircraft before applying full throttle for take off from Manila

     

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