Cheap, cheap, cheap, this word has been viewed as somehow negative and positive. The positive thought is that people are able to gain things and services they want despite their financial status. The negative part is that, something cheap, is sometimes considered as something weak, low-class or dull.
Good thing the word cheap is taken the positive way within the travel industry.
Beginnings and authority
CheapOair, look at that, the word cheap initiates.
CheapOair started in 2005 in the big apple, New York city. Sam Jain founded the company and is the current CEO. Jain is also the CEO of CheapOair’s parent company, Fareportal. In an interview with the news company skift, Jain said “For us it’s still about product design and innovation,” when he was asked about the company’s secret weapon regarding their credibility.
Anyway enough of that, let’s find out the company’s current stature in the industry.
Website and MetaSearch
The website design is pretty simple, customers can easily enter their travel preferences in the search bar and boom, flight deals appear. The company promises the best possible deals with cheap price rates. Managing your booking is available on their website, another great feature is the benefits you can receive upon signing up on their website, like points for booking, printed information and more.
Metasearch has been a growing in the travel industry the past few years. The emerging of this function is a threat towards travel agencies like CheapOair. The company claims that Metasearch is actually their friend who provides them help to improve their services.
Their mobile application is available for download for IOs and Android. The app’s purpose is simple, provide a more convenient way of dealing with customers.
Their customer service for assistance and bookings is available 24/7. They also have live help of live chat for a more direct conversation between customers and representatives.
Their FAQs page is very organized and navigating information is easy since they are categorized. They also provide information about the policies of their travel partners like airlines and hotels.
Everything looks good so far, but everything can easily fall apart when customers submit their reviews whether the company was effective or not.
Customers were happy about the accuracy of CheapOair’s cheap flight deals. Their other product services like car rentals were also complimented for providing great service.
Now, the negative ones, some customers are convinced that CheapOair doesn’t honor the price rates they present. One customer was disappointed when he booked through phone support since he had a coupon. He ended up paying an additional fee of $40 dollars instead of saving money and the representative wasn’t able to justify his confusion.
Another patron claims that the credibility of their flight deals is weak. He booked a flight for him and his family, minutes prior to his booking, he received a confirmation for his flight. After a few hours, he got a call from a manager of CheapOair informing him about the sudden price increase for this trip. The manager wasn’t able to resolve the issue because he said that he had no authority over such matter.
There seems to be an exchange of positive and negative reviews regarding CheapOair’s travel services. Looks like consistency is needed.
Fareportal leads CheapOair, Onetravel and Travelong. All the company as a whole operates with their extensive knowledge in the industry and hard working employees. CheapOair was featured in prestigious publications like Forbes and Bloomberg Businessweek.
CheapOair is the recipient of the Stevie Awards 2015 for Innovation in customer service, their travel app was also awarded Travel app of the year by Appy Awards 2015.
Contact Number: 1-800-566-2345
Address: 135 W 50th Street, Suite 500 New York, NY 10020 USA
In a Nutshell
The company is clearly doing good with the distribution of their travel products. However, certain improvements are needed to fully provide a flawless service.
Hope you guys enjoyed this CheapOair review, feel free to leave your comments below.