China Southern Airlines Reviews

China Southern Airlines Reviews

China Southern Airlines is one of three major airlines in China, serving 193 destinations and is in alliance with SkyTeam. The airline traces its roots back to July 1, 1988. The current president and CEO of the airline is a 51-year-old Chinese man: Mr. Wan Geng Tan. He has been the CEO since January 2009.

China Southern Airlines Reviews-red kapokChina Southern Airlines’ main bases are located at Guangzhou Baiyun and Beijing Capital International Airport with “Fly your dreams” as their company slogan. The fleet size of the airline is a total of 505 Airbus and Boeing aircraft. The company logo is a red kapok flower which is known to be a “hero flower” and the city flower of Guangzhou.

Flying with the World’s 6th Largest Airline

The sixth largest airline worldwide serves passengers with several kinds of classes: Economy, Premium Economy, First/Business, Platinum Private, and Luxurious First Class. Some of the classes are only available with certain destinations and aircraft, like Luxurious First Class which is available for passengers routed from Guangzhou-Sydney. Platinum Private Class is only offered on their Airbus A380 aircraft.
China Southern Airlines Reviews-inflight
Complimentary meals and beverages are served in all classes which is a set of palatable Western and Chinese cuisines with choices of cold or hot drinks. Personal entertainment is provided to selected airline’s aircraft, an AVOD (audio/video on demand) with newest movies, musics, books, and games. There is a personal reading light for customers bringing their own books inflight.

China Southern Airlines Reviews-SkyPearl ClubSkyPearl Club, is the program where passengers get more than just flying with them. Travellers get to earn Mileage on each flight and use them to their benefit to upgrade classes or receive discounted flights. To see more about the program, click here.

Special assistance is offered with China Southern Airlines for customers who need extra care like pregnant women, people with infants, unaccompanied elderly, sick and disabled, and vision or hearing impaired travellers. For more information in categories, click here.

Official Website and Mobile App

The official website has a non-complex design and a cozy ambience to provide travellers the service to book a flight either one-way, roundtrip or multi-city. The other functions are the following: request refunds, check flight status, check-in online, airport service information such as mobile version downloading link, seat reservation, booking meals, and baggage allowance.
China Southern Airlines Reviews-page
The mobile version is available on iPhones, iPads, and Android devices. This mobile app supports international ticket booking in China. The other functions of the mobile app let customers verify their ticket, check flight status, get a travel guide, and access their SkyPearl membership.

China Southern Airlines Reviews of Passengers

Reading through several mixed negative and positive China Southern Airlines Reviews, I can see passengers somehow are not fully satisfied with the service of the airline. On a positive note, the airlines has been garnering more appreciation than complaints. It seems like the wave of bad tide was over and we believe that they are good surfers, in which they can ride along the big waves which will hit them in the future. On Skytrax, the 4-star airline got an overall score of 7/10.
China Southern Airlines Reviews-logo
How To Reach Them?

  • Website URL:                  www.cs-air.com
  • Contact number:            +86 40 8069 5539
  • Contact Email:                 suliang@cs-air.com
  • Fax Number:                    +86 20 8665 8984
  • Head Office Address:     2/F, 181 Huanshi West Road, Guangzhou, China

Overview

What else can I say after reading other China Southern Airlines reviews? Kudos to the slow but sure improvement of the airline. Remember “Everyone faces challenges. It’s a matter of how you learn to use them to your advantage,” and that’s exactly what the airline has been doing. Feel free to leave a comment below.

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Comments 1

  1. Flying from New York JFK to Guangzhou on 3rd February 2016. Very impressive service. Plenty of food, comfy seat, and landed on time. Most impressive was cabin service staff who were professional and took good care of the passengers. A bit surprised that cellphone must be turned off completely, not even flight mode permitted, and not able to listen to music off line.

     

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