Ethiopian Airlines Reviews

Ethiopian Airlines Reviews

Ethiopians are very much different in some aspects. Time, Language, Beliefs, and Culture. The country is known for training some of the world’s fastest long-distance runners. Are you wondering how far Ethiopian Airlines will run to achieve their dreams for their airline and their passengers? I am wondering too, let’s take a closer look.

History and Facts


Ethiopian Airlines Reviews-Tewolde Gebremariam
Tewolde Gebremariam

It all started on July 8, 1946 with the first flight to Cairo with a Douglas C-47 Skytrain; later on known as Ethiopian Airlines Inc., it was actually a joint venture with American Airline and Trans World Airlines (TWA).

Mr. Tewolde Gebremariam, has been the Chief Executive Officer of Ethiopian Airlines since July 2011. Since he was the CEO, Mr. Gebremariam received multiple awards. The most recent was in November 2012, awarded as “The African CEO of the Year 2012” from an African CEO Forum. And, in July 2013, he was the first African airline CEO to receive an annual award: “The Airline Strategy Award for Regional Leadership” by Airline Business Magazine.


The Ethiopian Airlines is the new spirit of Africa and a Star Alliance member. Since 2009, it received the award GOLD thrice by the African Aviation News Portal. The most recent awards Ethiopian Airlines received were this September 2015, Best International Airline of the Year by Business Executive Excellence Awards, and the Global Growth Company of 2015 Certificate by The World Economic Forum.

Flying with Ethiopian Airlines

Ethiopian Airlines Reviews-inflightEthiopian Airlines provides special assistance to customers who need extra care like passengers with disabilities, unaccompanied minors, pregnant women, differently abled, and those travelling with pets.

The Cloud Nine service is one way Ethiopian Airlines makes your flight luxurious, like being on cloud nine as the expression defines, a state of perfect happiness and satisfaction.

They serve customers with special food for dietary, nutritional, or religious beliefs. The in-flight entertainment is assured with the latest movies, music, games, audio books, and TV shows. The in-flight meals contain a wide selection of sumptuous Ethiopian delicacies. While in beverages, a range of signature drinks are offered to pair with their customers’ served meal.

PC and Mobile Services

The website comes in green, yellow, and red which symbolizes the flag of Ethiopia. Initially, will be asking their customers to choose their country and language, after hitting Continue it will prompt you to the next page. The home page of the website provides you the option to book a flight, rent a car, book a hotel reservation. Their customers will be able to check their flight status, schedules and check-in online too, while booking a trip gives you the option if you are going one way or roundtrip. The interface of the official website promotes what their current deals are, promos, or offers, with the promo date, sales date, and the sales rates.
Ethiopian Airlines Reviews-page
The website doesn’t have a mobile app version though it has a CBE Mobile App, wherein this Commercial Bank of Ethiopia helps their customers make payments easier via Credit or Debit card by using their mobile phones.

ShebaMiles, is the reward program for Ethiopian Airlines. Their customers earn Miles as they travel, and are entitled to redeem Miles for ticket awards, with international services, with ASKY services, class upgrade, with Star Alliance and domestic services. To see more about the program, click here.

Ethiopian Airlines Reviews of Customers

After reading through passengers’ feedback on Skytrax, based on 256 Ethiopian Airlines reviews, the air carrier had been garnering an overall score of 5/10, wherein this average score shouldn’t be the basis of how their service goes inflight. Because, the most recent posts are all positive, which means Ethiopian Airlines is slowly coping from the negative reviews that pull them down. Being able to accept and cope up with a mistake is a positive factor in a business.
Ethiopian Airlines Reviews-logo
How To Reach Them?

  • Website URL:           
  • Contact number:               +251 116 615 110
  • Contact Email:         
  • Fax Number:                      +251 116 611 474
  • Head Office Address:        Bole International Airport, PO Box 1755,
                                                   Addis Ababa, Ethiopia


This is just one of the Ethiopian Airlines reviews about the airline putting up a good grade when it comes to quality of service. Their reputation currently resides on the 77th spot in The World’s Top 100 Airlines 2015 by Skytrax. We are looking forward to hearing more about the airline in the future.

Feel free to leave a comment below.


Comments 1

  1. I liked the service the air hostesses are very good at what they do. The food served was good as well. However the aircraft was a bit old so seat comfort and the Inflight entertainment needs to be improved. Baggage handling by the airline is some what iffy most of the time.


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