The first community airline in Malaysia was established in early 2007 with its inaugural flight on the 3rd of April 2007 from Penang to Kota Bharu. The managing director of Malaysia Airlines, Mr. Idris Jala, said that Firefly will soon market not only within Malaysia but also North America, South America, and South Africa. The ownership of Firefly is separated from their parent company and the Malaysian Airline System (MAS).
Firefly’s CEO, “Ignatius” Ong Ming Choy, was appointed in December 2011 by MAS, and had a made large contribution to the growth and success of the airline. Ignatius had experienced both hotel and airline management. The current fleet size of 19 consisting of 12 ATR 72-500 and 7 ATR 72-600 is serving 19 destinations within Malaysia, Indonesia, Singapore, and Thailand.
Flying with Firefly
For short haul flights, sometimes we don’t mind eating at all. But, Firefly is generous that they are offering soya or fruit juice for refreshments, and peanuts for snacks. Since the aircraft are just small, they don’t really require claustrophobic travelers to ride with them, for safety precautions. The crew are known for their excellence and professionalism.
Firefly had won the Best Value Airline Award in the 2010 Frost & Sullivan Asia Pacific Aerospace & Defense Awards. Not good enough? Here, let me write an article about the Malaysian little, but great airline: “Firefly,” where passengers leave every flight with a satisfactory smile.
PC and Mobile Services
As a subsidiary of Malaysia Airlines, Firefly had made their website unique and far from being a replica. The summer colors of white and orange might be out of season, but at least give a warm and welcoming mood to its consumers. Flashing images of their promotions are shown as the page’s background which are one of the reasons why travelers enjoy viewing the website rather than the mobile app.
Well, Firefly also has a mobile version of their services, and this is available in both Android and iOS. However, customers have recommended the Android version of the application as that software was recently updated compared to the iOS.
Firefly Reviews of Customers
Firefly reviews gathered an overall score of 7 out 10 by Skytrax’s Firefly reviews of passengers. Most of the travelers say that this little airline has an enormous generosity and heart to provide utmost services. No fuss, but great value for money and frequency. They noted the airline’s neatness and the cabin crew’s politeness.
How To Reach Them?
- Website URL: www.firefly.com.my
- Contact number: + 60 3 7840 4241
- Contact Email: firstname.lastname@example.org
- Fax Number: +60 3 7846 6461
- Head Office Address: 1st Floor, Admin Building1, MAS Complex A Sultan Abdul Aziz Shah Airport
47200 Subang, Malaysia
The company’s slogan, “Beyond Convenience,” had evidently made a mark on the airline’s existence. After reading Firefly reviews, I was surprised that a subsidiary airline can be independently progressive without their parent company. When I first saw Firefly, I had to admit that I felt this will be a boring article, but I was surprised myself how small this airline might be, but which has an enormous heart to provide great quality of service.
Have you flown with Firefly? Feel free to share your experience below.