GetYourGuide Reviews

GetYourGuide Reviews

GetYourGuide was founded and owned by a Swiss company, GetYourGuide AG in 2008 but it’s headquartered in Berlin, Germany with branches in Las Vegas and Zurich.

Johannes Reck is one of the founders and is still the CEO of GetYourGuide. He is also a board member of LocalUncle, a location-based Q&A website and worked as a visiting associate at The Boston Consulting Group.

In 2013, GetYourGuide bought Gidsy, and joint in an alliance with TripAdvisor and Expedia making their main competitors Viator and Peek. The online travel agency focusing on holiday and tours had received several awards this past 7 years of service. They were honored by the Swiss Economic Award 2013, the Swiss ICT Award 2012, the 2011 De Vigier Prize and the Swiss Venture Leaders award in 2010.

Be guided with GetYourGuide
I personally love the layout for the background: thumbnails of worldwide attraction photographies with travelers. To start of, it will asks traveler “Where are you going”, this is the space where customers can type in their desired attraction. I typed in Massachusetts from March 7 to 11 and  this is what I got:
The search result page is what I expected it to be, from the cheapest. It also includes duration and review ratings. If customer mistyped the dates they entered they can change it and click “Check Availability”.

Going back to the main page. When you scroll down, the page will show travelers an extent of top attractions, top destinations and top 10 countries. If travelers prefer receiving all of these in their inbox, they can subscribe to the newsletter service of GetYourGuide, all they have to do is enter their email address and hit “Subscribe.”

However I am quite disappointed that the language selector and currency changer is located at the bottom left of the page, it’s not the usual location for customers to find that option.

GetYourGuide also has a mobile app version of their services in the App store and Google Play store. But this travel app is getting a lot of negative reviews due to the application’s navigation not being user-friendly. The features are just a replica of the PC version services.

Customer’s Comments
GetYourGuide Reviews-complaint
It was not hard to find some GetYourGuide reviews because they are everywhere even online. What caught my attention is they are actually infamous for having several GetYourGuide reviews as negative. On Trustpilot, they were scored 3.8/10 based on 10 GetYourGuide reviews. Majority of the reviewers were actually complaining about payment and confirmation.

The most recent complaint was updated in January 2016 when a customer said that GetYourGuide is useless and we must avoid them at all costs. To see more of these GetYourGuide reviews, click  the link below:

How To Reach  Them?

  • logoWebsite URL:                   
  • Contact number:                        +4 90 3054 4459 44
  • Contact Email:                  
  • Head Office Address:                Erich-Weinert-Strasse 145c, 10409 Berlin

Points to Reconsider
GetYourGuide Reviews-doubtful
In these GetYourGuide reviews, the online tours meta search engine is known for its outstanding way of providing ideas in travelling and tourist attractions. But given the number of negative comments and red colored reviews, GetYourGuide really had a bad impression to consumers. Actually, the main reason why I wrote a review about them is word of mouth.

Have you booked with GetYourGuide? Feel free to comment below.


Comments 2

  1. I used their site to buy tickets to the Ground Zero Museum in New York City. I paid for them 2 days in advance. On the morning of the expected visit they emailed to say sorry they could not obtain them! At that later date I had no way to get tickets from another source. DISGUSTING & very poor service. They should be very clear about their ability to deliver the services they say they can provide. Their site makes it appear that it is so easy and obviously they don’t care … If you get in great and they get paid, and if you don’t then too bad! AVOID THIS SERVICE!!!

    1. I had the same experience. I booked a wine tour through them, drove from Germany to Italy just to have the tour canceled some hours before. They sold tickets which they did not have. Very sick company. One employee told me the tour was overbooked and one hour later another employee said the provided canceled the tour. Very negative experience and never again!!!


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