Hawaiian Airlines Reviews
Aloha! Hawaiians are known for being hospitable. Do you want to experience Lei greetings? You are in the right place! Up for surfing and sunbathing? That won’t happen in an airline though, however, you will feel the taste of Hawaiian touch. Hele!
When you hear the word “Hawaii” what’s the first thing that comes to mind? Beach, surfing, dancing Hawaiian girls. Let us experience authentic Hawaiian hospitality!
Origins and Ownership
Hawaiian Airlines started as “Inter-Island Airways” on January 30, 1929 and started operating on October 6, 1929. However, the name was changed to Hawaiian Airlines on October 1, 1941.
A 51-year old Englishman, Mr. Mark Dunkerley has been the current President and CEO of Hawaiian Airlines since June 2, 2005. The president’s open minded attitude towards business about not just growth but also to prosper and do well, keeps the Hawaiian Airlines in good standing with being 88th last year on “The World’s Top 100 Airlines” by Skytrax, which had now gotten into the 82nd place.
FACTS about Hawaiian Airlines
Hawaiian Airlines is the largest airline in Hawaii. It is running as the 8th largest commercial airline and also was the number one on-time carrier from November 2003 until November 2006 in the US. The airline’s main hub is at Honolulu International with a fleet size of 3.
Hawaiian Airlines had received plenty of awards and achievements despite the bankruptcy starting in the first quarter of the year 2001 with the most recent last July 12, 2009 and August 10, 2011. Hawaiian Airlines was rated the #1 airline serving Hawaii by Travel+Leisure.
Hawaiian Airlines has only two classes, First Class Service and Economy Class Service. The difference between the classes are: with the first class service, their section will be located in the forward portion of the aircraft wherein the economy class will be behind. When it comes to in-flight meals the first class service will have a choice of cocktails, beers, or wine aside from the complimentary island-inspired cuisine and beverages. The in-flight entertainment is available to both classes, but headsets are by rental for the economy class service. The in-flight magazine Hana Hou! gives out the Hawaiian vibe, lets customers learn more about their people, places, and culture.
The Hawaiian Airlines also has an airport shuttle, the traditional Lei greeting is done. It’s an authentic Hawaiian way of greeting with a necklace of fresh Lei flowers. Showtime Tours partnered with the airline to pick up their customers from McCarran International Airport (LAS) all the way to the Las Vegas strip or downtown. Trip insurance is one of the programs the airlines offers.
Official Website and Mobile App
The new look of their website is easy to navigate, they recently changed the overview of the website to arrange customer’s concern accordingly from booking flights, hotel booking, car rental, packages, and flight status.
There’s an option on their website to change the language from English to Korean, Japanese, Chinese, and three more languages.
If the customer is confused with the new layout, there’s a video tour or tutorial at the bottom left to educate customers on how to use the new interface of the website. If it doesn’t help, a feedback button is visible at the right center part of the page wherein they can freely comment about the new look of their official website. In case of technical problems or website questioning, they have a technical support team customers can dial at 1-866-586-9419.
Now, customers can book a flight, check flight status and schedules, select, change or upgrade their seat and pay baggage fees using a smartphone. Hawaiian Airlines has a Mobile App ready for their customers to just download.
Based on Hawaiian Airlines reviews, the airline has a mobile version of its PC services. This mobile application is available for iOS and Android users.
The toll number for Hawaiian Airlines works 24/7, it also works with Call, Email, or Write. Hawaiian Airlines also offers their customers to receive notifications about low fares and special deals, by providing their email address and zip code, then the customer gets to subscribe to these.
Hawaiian Airlines accommodates passengers with special needs: travelling with children, guests with disabilities, and with a pet. To get more information about their Special Assistance service, click here.
Email service in Hawaiian Airlines doesn’t just go with composing and sending. Customers are given a choice to select options like asking a question, voicing a concern, making a request, or sharing a compliment. To go directly to that page, click here.
In case customers have lost or damaged their luggages, Hawaiian Airlines has a Call Central Baggage Service at 1-866-389-6654 from 4:00AM-10:00PM HST.
- Website URL: www.hawaiianairlines.com
- Contact number: +1 800 367 5320
- Fax Number: +1 800 835 3690
- Head Office Address: 3375 Koapaka Street, Suite G-350, Honolulu, Hawaii, 96819, USA
According to Hawaiian Airlines reviews, the airline never failed their customers in maintaining the hospitality they are known for. Hawaiian Airlines keeps growing and improving. I bet they can reach the 50th place by 2016 on Skytrax’s Top 100 Airlines in no time. I hope this will help you a lot. Feel free to leave a comment below!