Hong Kong Airlines Reviews

Hong Kong Airlines Reviews

Hong Kong Disneyland, Bank of China Tower are few of the things you basically know about Hong Kong. Do you want to experience the longest bi-cable aerial ride? How about saffron cruises which look like a boat with a red large oriental fan? Hong Kong has lot to offer that we might not have yet experienced. Let us see if Hong Kong Airlines has anything going for it that you may never have thought of!

ORIGINS of Hong Kong Airlines

Hong Kong Airlines traces its roots on March 28, 2001 though initially it was CR Airways established by Mr. Robert Yip. In 2002 the airlines received its certificate to operate; Air Operator’s Certificate (AOC)  from Hong Kong Civil Aviation Department (CAD). In mid 2007 the name was officially changed to Hong Kong Airlines. The key people and current Chief Executive Officer of Hong Kong Airlines is Mr. Andrew Cowen, and since Mr. Cowen was the CEO of  the airlines, it can now accommodate up to two million passengers.

FACTS about Hong Kong Airlines

Hong Kong Airlines main bases are in Hong Kong International  Airport with a fleet size of 25 and is not a member of the three major airline alliances. The logo of the airline is a 5 petal stylized Bauhinia blakeana or the Hong Kong orchid tree and the airlines’ slogan “Hong Kong’s Low-Fare Airline”.
Hong Kong Airlines Reviews-aircraft
The reward Hong Kong Airlines recently received was “Capital Weekly Service Awards 2012 – Best Service in Aviation” by a popular financial magazine in Hong Kong, Capital Weekly.

On Board Services

There are two cabin classes in Hong Kong Airlines: Economy and Business Class.

Hong Kong Airlines Reviews-EconomyEconomy Class Passengers are given the privilege to seat selection with extra legroom, pre-order duty free shopping, complimentary meals and beverages including wines are served. The Panasonic eX2 is the airlines’ main in-flight entertainment system.

Business Class are given the priority in check-in counters, free checked baggage allowance, fine dining meals from Chinese, Japanese and Western cuisines including special dietary requests and wine selections.

Hong Kong Airlines Reviews-onboardHong Kong Airlines provides special assistance to pregnant passengers whether they be in need of a wheelchair, with infants while travelling, unaccompanied minors or needing medical attention. The airline has made a special arrangement to accommodate their customer’s extended needs. To see about it, click here.

The airlines has a frequent flyer program however they don’t have a title for that. In this program passengers are entitled to earn Miles per flight with Hong Kong Airlines. Members can use the Miles for discounts in booking a flight, hotel reservations and car rentals.

Official Website and Mobile App

Once customers gets on their website, an option to download the mobile version is shown. If customers are having language barrier problems the option to change the language is located on the top right of the page and it’s interchangeable to English, Chinese and Japanese. However the colors of the page are plain white and red which is similar to Hong Kong’s flag. The layout of fonts are too small and often times not understandable and some parts of the website words are overlapping.
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The features of the website let customers book international or domestic flights, check-in online, book hotel reservations, car rentals, get travel insurance, check flight status and ticket validation. The sub-functions of the page showing in headings provide customers the option to check on their services, frequent flyer, online shopping and other necessary travel information. The background of the page flashes images of the latest promotions Hong Kong Airlines offers.Hong Kong Airlines Reviews-mobile app

The mobile version of Hong Kong Airlines gives customers the option to check flight status and promotions. However as to customer reviews the mobile app is not really helpful and useful to rely on.

Hong Kong Airlines Reviews of Passengers

Hong Kong Airlines receives a lot of “WOW” and praises from their customers. One reviewer was exceptionally happy with his review. But if based on the overall score, on Skytrax 72 Hong Kong Airlines reviews say the airline is just an average-scored airline. We can see the brighter side, since the most recent posts are all acknowledgement and appreciation. Moreover, passengers had even ended their reviews with “Definitely going to fly with them again”
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How To Reach Them?

  • Website URL:                      www.hongkongairlines.com
  • Contact number:                +852 3151 1800
  • Contact Email:                    media@hkairlines.com
  • Fax Number:                       +852 3151 1838
  • Head Office Address:        7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung Lantau, Hong Kong

Finalization

As to sum up together with the other Hong Kong Airlines reviews, this airline is really uptight with their quality of customer service which makes them reach the 30th spot in this year’s “The World’s Top 100 Airlines 2015” again, they proved that language barrier was never a setback for them to compete internationally. What  can you say about them? Feel free to leave a comment below!

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Comments 1

  1. Outbound flight on time. Had Indian Vegetarian meal which was bland but a proper meal served on a 70 minute flight. New planes seat back entertainment. Return flight delayed by 15 minutes food much better from Taipei. It was the cheapest option and good value.

     

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