Hong Kong International Airport Reviews

Hong Kong International Airport Reviews

The airport traces its roots back to 1998. But, prior to that, let’s share a little history as to why the airport was established.

Hong Kong International Airport Reviews-artificial islandChek Lap Kok Airport was opened in 1925 as a replacement for the former Hong Kong International Airport (commonly known as Kai Tak Airport). It was then located in Kowloon City District with a single runway. In the 1990s, the airport increased in passenger volume, exceeding the annual passenger and cargo capacities, which later on resulted to one-out-of-every-three-flights delays, largely due to a lack of space for aircraft, gates, and a second runway.

That was when Hong Kong International Airport (HKG) was constructed on a large artificial island. The airport’s detailed design for the airport terminal was awarded to a consortium led by Mott Connell. The airport officially was opened on July 6, 1998, concluding the six-year construction that cost US$20 billion.

Airport Facilities

signagesIt is one of the world’s major air transport hubs. Let us help you get your way through the airport. Getting lost is not an option since customer service centers are found in the departure areas of both terminals. Multimedia booths are located in the arrivals halls, with interactive information and touch-screen maps. There are dozens of 24-hour help phones located throughout the terminal.

Restrooms are located throughout the airport while showers are in terminal 1 at the Plaza Shower and Relaxation Lounge. Free WiFi is available in both terminals with the network “HKAirport Free WiFi.” There’s also a bank in terminal 2 and several bureaux de change counters and ATMs throughout both terminals.
Hong Kong International Airport Reviews-restaurants

There are more than 150 options for food and drink at Hong Kong International Airport, including fast-food outlets, full-service restaurants, and cafés. Shops, including gift retailers, designer boutiques, and duty-free outlets, are available in both terminals. There is a 24-hour convenience store in the arrivals hall of Terminal 1. A pre-order and pick-up service for duty-free products is available.

Getting To and From

If you are driving from Hong Kong Island, follow road signs to Western Harbour Crossing. Once out of the tunnel, drive along the West Kowloon Expressway; follow airport road signs and cross the Tsing Ma Bridge to the airport island, Chek Lap Kok. Then, continue along North Lantau Highway to reach the airport. The driving time is approximately 30 minutes, depending on traffic.
Hong Kong International Airport Reviews-transportation
The MTR Corporation Airport Express Line operates trains that leave the airport for downtown Hong Kong. And, public buses depart from the Ground Transportation Centre and from nearby car parks 1 and 2. Taxis are readily available from the Ground Transportation Centre.

Location – Traffic – Service

Hong Kong International Airport is located 34 km (21 miles) northwest of Hong Kong Island, and serves as the hub for Air Hong Kong, Cathay Pacific, Dragonair, Hong Kong Airlines, HK Express, Kalitta Air, and UPS Airlines. HKG had accommodated a total of 68,488,000 passengers in 2015.
Hong Kong International Airport Reviews-Cathay Pacific
Their success in keeping the flow fluent and reliable, and in providing a high-quality service to airport customers has won the airport many prestigious awards. The public international and main airport of Hong Kong had been awarded with:

  • Best Airport Worldwide (2008)
  • Best Airport in Asia-Pacific (2009)
  • Best Airport by Size (over 40 million passenger) (2010)
  • Best Airport Worldwide (2011)

Airport/Terminal Map
Hong Kong International Airport Reviews-map

Contact Information:

Overview

A great deal of effort and attention to customer feedback has gone into making sure their customers’ satisfaction is increasingly pleasant, easy, safe, and efficient. Continuous improvement measures mean that 90% of passengers now wait less than 15 minutes at check-in areas; the last bags arrive in the reclaim hall within 40 minutes. These had been the key areas that the airport had been focusing on, and had surely been the reason why Hong Kong International Airport reviews are showing an above-average score rating.

Have you been to HKG? Feel free to leave a comment below.

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Comments 1

  1. A true 5 star airport. Queues at Immigration were a let down due to low staffing but friendly and fast when you get to the head of the queue. Great food outlets landside and airside. MTR great and in Hong Kong itself. Great country with a great airport

     

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