The travel site was founded in 2000 and was funded with an investment of $75 million dollars by Texas Pacific Group (TPG), which is one of the largest American private equity firms. Just so you know, the site was initially known as “Purple Demon” prior to its launch in 2000. Hotwire was launched by 4 key people (Karl Peterson, Eric Grosse, Gregg Brockway, and Spencer Rascoff) and 6 major airlines (American Airlines, Northwest Airlines, Continental Airlines, America West Airlines, US Airways and United Airlines).
How does Hotwire work?
Well, like average travel sites, Hotwire is pretty much similar to other online travel agency’s services such as booking of hotel reservations, car rental services, and airfare. Since the era of search and compare is mainstream nowadays, Hotwire doesn’t differ.
Basically, Hotwire kept their web page simple with white and red, which makes it pleasant to the eyes and more user-friendly. We have to admit that it is easy to navigate Hotwire from searching to be inspired with its destination suggestions below.
On Hotwire, customers have the option to change the language and currency appearing at the top right of the page. But, right before that option, a mobile icon is shown and once clicked, it will give travellers an access to get a link directly to their phone number by entering their credentials. Their mobile application is actually available in the App Store and Google Play Store.
The travel app serves as the mobile version of all the services mentioned above on their PC version. As said on their app description, customers can get more great deals on the mobile version since the notification function is there to inform customers of the latest offers and package deals.
Hotwire Reviews of Consumers
According to the most trusted feedback site for online travel agencies and other travel-related sites, Trustpilot had given an overall score of 0.7/10 star rating based on 311 Hotwire Reviews posted, while ConsumerAffairs scored them 1 over 5 based on 701 Hotwire Reviews.
I don’t have to narrate here some of the complaints and negative comments. Feel free to click the link below. “To see is to believe”
- Trustpilot: https://www.trustpilot.com/review/www.hotwire.com
- ConsumerAffairs: http://www.consumeraffairs.com/travel/hotwirecom.html
You can also check this blog for assistance to know what are the 5 Things Hotwire won’t tell you:
Well, this only proves that Hotwire reviews are legit.
How To Reach Them?
- Website URL: www.hotwire.com
- Contact Number: 1-866-HOTWIRE (1-866-468-9473)
- Contact Email: firstname.lastname@example.org
- Fax Number: (415)-343-8401
- Head Office Address: 655 Montgomery Street, San Francisco, CA 94111
Well, actually it depends IF you still want to reach them after knowing all the unresolved and continuous problems occurring on Hotwire. It’s not only based from Hotwire Reviews 2016 alone, but at least feel free to be the judge. We just stated some facts, it is still your choice if you’re going to book with them after discovering they’re poor at customer service handling.
Feel free to leave a comment below.