IHG Hotels Reviews

IHG Hotels Reviews

The British multinational hotels company dates back to 1777, when Mr. William Bass established Bass Brewery, where his brewery was one of the leading brewers in the United Kingdom. However InterContinental Hotels Group (IHG) officially started operations on April 15, 2003.
IHG Hotels Reviews-All Nippon AirwaysIHG Hotels is a product of InterContinental Hotels Group (IHG). The aim of this page is to help travelers find the cheapest hotel reservations in one search engine. In 2006, All Nippon Airways (ANA) merged with IHG to make them their sole provider of hotel reservations. A British businessman, Richard Solomons, is the Chief Executive Officer of IHG. He is the face behind IHG’s continuous success.

How does IHG Hotels work?

IHG Hotels Reviews-pageIHG is proud of its other brands that include Candlewood Suites, Crowne Plaza, Holiday Inn, Hotel Indigo and Staybridge Suites as it is shown at the top center of the page. The features of IHG let travelers find the most enticing hotel deals at a reasonable price, this will ask customers’ destination, check-in and check-out date and rate performance preference.

IHG Hotels Reviews-mobile appThe travel site also provides other tourist attractions worldwide with their “Featured Destinations” and “Other popular destinations”. For customers who want to see their social media accounts such as Facebook and Twitter, the link to access is located at the later part of the page.

IHG also has a mobile app of this services available for Android and iOS users.

IHG Hotels Reviews of Consumers

complaintThe hotel site is one of the not-recommended online hotel agencies for its several and consecutive complaints and feedback from travelers. Customers are anxious about their customer service support especially over the phone. One reviewer said:

I am platinum Elite with IHG – I think one of the highest levels in their reward program. I wanted to see what my points expiration date was. Looked online. Doesn’t show even an ‘expiration date’ field. Their online help talks of 12 months since last activity. They had a sweepstakes recently. Maybe the points I earned there count? I go into a chat session for 15 minutes with someone trying to show me where my expiration date is. Got nowhere.

I call and person says, “You are platinum, there’s no expiration”. Why not tell me on the website? Duh. Call Mr. Maalouf’s office. He has exec customer disservice call me and they defend that they don’t have the expiration date – “You are platinum elite so you don’t have one field on their website”. I’m done with IHG.”

To be honest, this was the shortest review I had found, because majority of the comments are really long and you wouldn’t love to use IHG after reading these. Here’s more.
IHG Hotels Reviews-logo
How To Reach Them?

  • Website URL:                        www.ihg.com/hotels
  • Contact number:                  +44 (0) 1895 512000
  • Contact Email:                      emma.corcoran@ihg.com
  • Fax Number:                        +632 857 8787
  • Head Office Address:          Broadwater Park Denham Buckinghamshire UB9 5HR UK

Advice to Revise

I think IHG should improve their website’s services because the mobile app is easier to navigate. They should actually make their main page more convincing than the travel app, because not all customers are comfortable entering security and payment information via mobile phones. They also should at least reply to IHG Hotels reviews because customers value responses from the company itself, they don’t want to feel neglected.

Have you booked with IHG Hotels? Feel free to leave a comment below.

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Comments 1

  1. I am an IHG rewards member. A huge issue for me is the customer service. Each time I call there seems to be a rude woman waiting to answer. For instance, I called to make reservation and the woman I spoke with curtly hung up after booking my stay.

     

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