Jetstar Airways Reviews

Jetstar Airways Reviews

Do you want to experience Australia’s service at a reasonable price? Jetstar was founded with that aim. The airline’s’ slogans is “Australia No.1 Low Fare Airline”; “Low Fares, Good Times”; “All day everyday low fares”. Hop in and let’s take a ride with Jetstar Airways.

History and Facts

Jetstar Airways Reviews-David Hall
David Hall

The Australian low-cost airlines’ main base at Melbourne Airport was founded by Qantas Airways in 2003. Did you know that Jetstar was the first airline that let customers select their seats upon booking and includes 787 aircraft? In 2011 the airlines was in alliance with Oneworld but still under a QF flight number.

The Chief Executive Officer since August 2010, Mr David Hall, was the head of Group Strategy at Qantas Airlines and had a previous career in finance, mining and banking.

Even with the recent negative and poor headlines about Jetstar, in 2014 the airlines received the award for “Best Low-Cost carrier in the Asia Pacific”

InFlight with Jetstar Airways

Jetstar’s’ inflight service is categorized into two cabin classes which are Economy and Business Class. Economy Class passengers are served with complimentary meals, snacks and beverages. However a menu is provided for customers to order Australian cuisines, rather, heavy meals. Business Class customers are served with three-course meals and light snacks and beverages.
Jetstar Airways Reviews-inflight
A personal entertainment system is provided to Business Class customers to enjoy and has a list of most recent movies, TV shows/programs, music and games.

The airlines’ service called Qantas Frequent Flyer, lets customers accumulate Qantas points which are earned with each flight with Jetstar Airways, Qantas and Japan Airlines. To see more about the program, click here.

Official Website and Mobile App

Flight booking, hotel reservations, car rentals and browsing packages are the main services of the official website.  The layout of the website shows bright colors; orange, white and black which are not that harmful to viewer’s eyes. In case of language barrier problems the option to change the page’s language is located on the far top right of the page.
Jetstar Airways Reviews-page
However the website’s headings and topics are quite confusing. Maybe that’s the reason they have a live agent ready to assist under the “Need help? Ask Jess” tab. This option is shown below the language selector.

Jetstar Airways Reviews-mobile appTheir website also provides customers the option to check flight status, manage their booking, check-in online and flashes images of the latest tourist attractions and hotel deals and offers they have.

The Mobile site and app of the airline lets customers access similar features done on the PC version. To get to the mobile site, click here. The app it is available in iOS and Android.

 

Jetstar Airways Reviews of Passengers

According to the 475 Jetstar Airways reviews, the airline had gathered an average score of 5/10. But even this is not as appealing as it sounds. The most recent reviews are not actually complaints. More like appreciation from loyal passengers. On the 22nd of April 2016, the passenger said:

“My 2 flights were okay Jetstar considering it was lost cost. My first flight was at the worst flying time (midnight – 4:30) after that flight I was extremely tired and fell asleep on a bunch of chairs for my 6 hour layover at Cairns, (would say try to avoid Cairns due to awkward flying times). Anyway, flight attendants we’re a bit chatty throughout the flights but were friendly and helpful.

We got food for free on second flight bc we paid for baggage. Probably one of the nicer meals I had on flights. First flight on an A320 the seats were not the most comfortable but on the 2nd flight we sat at a bulkhead so heaps of legroom. Overall I would say very good for a budget airline and a high value for money.”

To see more of these Jetstar Airways Reviews, click here.
Jetstar Airways Reviews-logoHow To Reach Them?

  • Website URL:                             www.jetstar.com.au
  • Contact Number:                      +61 3 9645 5999
  • Contact Email:                           jenny.borden@jetstar.com
  • Fax Number:                              +61 3 8628 3422
  • Head Office Address:               PO Box 4713, Melbourne, Victoria, 3001, Australia

In A Nutshell

Seeing almost all the thumbs down Jetstar Airways reviews, I was actually surprised that despite the airlines’ feedback it ranked the 41st spot in this year’s Top 100 airlines. It only means the airline doesn’t back down with challenges and will keep fighting. That’s the spirit Jetstar! Do you have any experience with them? Feel free to leave a comment below.

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Comments 1

  1. I was flying Jetstar domestically from Adelaide to Brisbane and I only had carry on bags. My bag was only slightly overweight and not only did they make me check my bag in but they charged me an extra fee of $70 despite the fact that I didn’t have $70 at the time.

     

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