Kayak Review

Expansion in a company brings a new level of difficulty in the way things are done. Business expansion means that the strategies applied in the enterprise are working and that the business is growing. So if a company expands, they will aim to cover better horizons and will inevitably carry a heavier load.

Foundation

The travel search engine was founded in 2004 by visionaries Steve Hafner and Paul English. The growth of the company ever since has been immense. In  December 2007, Kayak raised over $196 million and with the help of their investors, they were able to establish the subsidiary SideStep to provide travel services in the US. In 2010 and 2011, the company started making localized versions of the website and made their services available in 20 languages.

kayak-haffner-

Steve Hafner is the current CEO of Kayak. He was part of the team who operated Orbitz during its early days in the industry.

Travel Products

Kayak’s main travel product is hotel deals, the hottest and most exclusive ones. They also offer flight deals, car rentals, and travel packages in partnership with other online travel agencies.

fJHQBD0Their website is pretty plain, navigation is a piece of cake. There is search bar for travel preferences on the top and offers on the footer. That’s mostly it, Kayak is focused on promoting available deals as quickly as possible. They also provide information on how they manage and monitor their travel products to help travelers understand the company’s operation. For every travel preference, Kayak promises to provide a hundred results.

JQEtE2oCreating an account for their website has its perks. Customers can receive latest deals immediately and prices are updated to avoid misleading deals. They call this function “Price Alert.”

 

 


X21RXYKKayak also has their own mobile application to help travelers manage or reserve their travel deals. The mobile application works well with the Price Alert, it’s like receiving a text message from your worried mother who insists that you go home immediately.

Customer Service

Kayak provides email support and also the email address of their travel partners. That way, customers can either contact Kayak or the travel company directly for confirmation and queries. On their help page, they provide the names of their employees prior to their designated country.

Their phone support is available from Monday to Friday only, 8am – 5pm EST. Their “Trips FAQs” page provides information regarding Kayak’s policies, sales, and travel products.

Customer Rating

Several articles and reviews were uploaded online to promote the effective and amazing services of Kayak. It’s hard to say which one of these articles are biased or not.

So let’s direct our attention to online reviews from previous customers who actually had experience with Kayak.

g9ZQUF0On Sitejabber.com, Kayak got a 24% thumbs up rating from customers; 28 customers gave the company a 5-star rating and 110 gave a 1-star rating. Some of the 1-star rating reviews warned future travelers to never do business with Kayak. They claim that Kayak isn’t that efficient when providing services.

R6d8EpLKayak got a 1 out of 5-star rating on ConsumerAffairs.com. Some customers were supposed victims of false advertising from positive reviews on Kayak. One patron regretted his decision of booking with Kayak, who fails to help travelers finalize his travel dilemmas.

Their customer service was also targeted for being rude and unreliable. If negative reviews keep coming, Kayak’s gonna find themselves in a tight situation.

Conclusion

Kayak offers several travel products and they’re having a hard time keeping up. The company needs major specific improvements for all their services. However, Kayak still manages to develop their operation through the years, pretty sure they have something up their sleeves.

Kayak’s contact information:

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Comments 1

  1. I checked for a hotel room price in Helen GA, and booked with Kayak, however, after checking out I found out that the room would have been $13 cheaper just going straight through the hotel. I called KAYAK/Getaroom and they will do nothing for me. Please, please, please do not EVER go through KAYAK for booking anything! They are a RIPOFF!

     

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