Lao Airlines Reviews

Lao Airlines Reviews

The landlocked country in Southeast Asia is known as the “Land of Million Elephants”. Their national flower is called “Dok Champa” wherein for Lao people it represents sincerity and joy. Let us all witness how it is to fly with the national airline of Laos; Lao Airlines. Is it really a sincere and happy experience? Let’s find out!

Origins and Ownership
Lao Airlines Reviews-Crew

Lao Airlines traces its roots when it was first known as the merge of the major airlines in 1979 between Lao Air Lines and Royal Air Lao. Initially, the air service was a mixed fleet of Western aircraft operating domestic and international routes. Given its growth throughout the years, in 2003 – alongside with the upgrade in fleet size – the flag carrier of Laos was re-branded to “Lao Airlines”.

Now, Lao Airlines caters 20 destinations internationally with 11 aircraft headquartered in the Wattay International Airport. The airline also has codeshare agreements with Thai Airways and Vietnam Airlines. However, based on Lao Airlines reviews and reports, the airline had recorded seven accidents and incidents. The most recent was in 2013, wherein all 49 on board died after attempting to land in bad weather and crashing into the Mekong River.
Lao Airlines Reviews-aircraftHowever, even if Lao Airlines had gone through tough times, they were still simultaneously awarded for several years. They were honored with the ISO9001 award for “The Best Inflight Services” in the ceremony held by the President of Lao Airlines, Dr. Somphone Douangdara. They were even awarded in 2013 with “World’s Best Tourist Destination” by the European Council on Tourism and Trade (ECTT).

On Board and Website Services

Lao Airlines caters services with Economic and Business cabin classes, wherein customers under Economy are allowed a baggage maximum allowance of 20kg, and in Business class, 30kg. For safety precautions, passengers are not allowed to bring radioactive, oxidizing and corrosive materials on board. After scanning through Lao Airlines reviews and with the help of AirlineMeals, we found out that the national airline serves complimentary meals and drinks inflight of some famous Lao cuisines or other international dishes depending on customer’s preference and cabin class.
Lao Airlines Reviews-page
The official website of Lao Airlines didn’t catch my attention, to be honest; when I first saw the site, I thought it’s an endorsement for a laundry detergent. Another thing is, the layout is pretty outdated and there’s no option to select another language version of the site. Well, on a positive note the site lets travelers book, manage and check flights either domestic or international. They can also get access to their frequent flyer, Champa Muang Lao. Just so you know, Lao Airlines doesn’t have a mobile application for their services.

Lao Airlines Reviews of Passengers

Before I read Lao Airlines reviews, one concern caught my attention. Travelers keep asking if it is safe to fly with Lao Airlines. Moving forward, even if the airline had suffered criticism from others, they gathered an overall score of 8 out 10 according to Skytrax. One recent reviewer even titled his review as “very friendly and efficient”.

In his review, he said:
Lao Airlines Reviews-feedback“Flew with Lao Airlines from Hanoi to Vientiane in their A320. The aircraft is starting to show its age. They have a PTV installed at each seat but it was not working. No sign of the PTV controller to be seen too. Service-wise, the whole crew was very young and all of them were very friendly and efficient. A simple snack box consisting of a sandwich and water was distributed followed by a drink round. The seat was okay and everything was good for this short flight of 50 minutes.”
-K Oshiro (Japan) 25th April 2016

To see more of the 49 Lao Airlines reviews, click here.
Lao Airlines Reviews-logo
How To Reach Them?

  • Website URL:               
  • Contact Number:                  +856 21 212 054 / +856 21 211 050
  • Contact Email:             
  • Fax Number:                          +856 21 212 057
  • Head Office Address:           2 Pangkham Road, Ban Xiengnhun, Chanthabury District,
                                                      BP 6441, Vientiane, Laos

In A Nutshell

It seems like the credibility of the national airline of Laos was gravely affected by the accidents that happened. Well, if I were given the chance, I would ask them… “How can we know, if it’s safe flying with you?” I wonder how Dr. Somphone Douangdara would respond to that. Have you flown with Lao Airlines? Feel free to share your experience below.


Comments 1

  1. Luang Prabang-Chiang Mai. Brand new ATR very clean and comfortable. Served strange chicken roll cake and soft drink or beer. Quite hard to understand the cabin and flight crew sometimes but felt very safe and departed/arrived early. Flights pretty expensive considering length of flight and general Lao prices.


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