From an idea of providing domestic all-jet fleet services to broadening ideas like expanding to international routes via new non-jet aircrafts, it was a slow start for Luxair. They might not be part of the best airlines worldwide, but their luxurious service is the reason why passengers love flying with them.
Origins and Ownership
Luxair was founded in 1948 and officially started operating in 1962 with a Fokker 27 from Luxembourg to Paris. Over decades of maintaining regional all-jet services, in October 2008, Luxair decided to expand their services by buying their first Boeing 737-800. 13% of the stake was sold to Lufthansa in July 2015.
The flag carrier of Luxembourg has a fleet size of 18 aircraft consisting of 7 Boeing 737, 7 De Havilland Canada DHC-8 Dash 8 and 4 Embraer ERJ-145. The main base at Luxembourg Findel Airport caters 64 destinations internationally. The CEO of Luxair since 2005, Adrien Ney, is a 58-year old native of Luxembourg who has a very precocious attraction for the banking trade and high ambitions.
The luxurious Luxair had been receiving simultaneous awards. The most recent award they had received was the Pro Sky Aviation Excellence Awards 2014.
Luxair Cabin Services
Luxair offers two cabin classes: Economy and Business Class. Both classes are known for their crew’s hospitality. Passengers flying with Economy Class are served with complimentary meals and beverages whilein Business Class, passengers enjoy famous European dishes and a wide selection of wine, juices hot or cold and soft drinks. To keep their customers entertained, inflight magazines and newspapers are offered. Personal electronic devices are also allowed to be used on board.
Official Website & Mobile App
The interface of the airline is pleasing to the eyes with its light colors of blue and white. However using the website is complicated for it’s not user friendly and the words are too small to understand. What caught my attention is the flashing image of funny faces on the middle of the page which promotes Luxair’s latest promo, offers and deals.
The feature of the website is similar to the mobile app, wherein travelers can book flights, hotel reservations and car rentals. They can also check-in online, check flight status, manage their booking. Customers can also see the information about Luxair’s policies, services and frequent flyer Miles & More.
Luxair Reviews of Passengers
Based on some Luxair reviews, the airline gathered a total score of 7 out 10 by Skytrax according to customer’s feedback. The above average rating proves that the airline is one of the most generous in providing and maintaining good quality of service. Passengers are really satisfied with the inflight services of Luxair that they even prefer them over other European airlines.
The most recent review was on the 26th of December 2015, the reviewer said “A good flight for US$150.” Since the customer had experienced a no hassle flight with Luxair. According to him, check-in was easy and there was no line at security. He mentioned that on board, flight attendants were friendly. However, there were only few choices of inflight meals and the plane departed 15 minutes late. But overall it was a good flight for him.
How To Reach Them?
- Website URL: www.luxair.lu
- Contact Number: +352 24 56 1
- Contact Email: email@example.com
- Fax Number: +352 24 56 40 39
- Head Office Address: Aeroport de Luxembourg, L-2987 Lu, Luxembourg
In A Nutshell
Obviously, I would love to try flying with Luxair after reading some Luxair reviews. The airline’s attitude of giving not the best but enough was their asset which made them popular in their own ways. I could foresee that Luxair might soon be one of the top airlines in time.
Have you flown with Luxair? Feel free to share your experience below.