The Indian travel site said to be the number one online travel agency in India was founded in 2000 by Deep Kalra, and began its journey in the US-India travel market. Before Deep established MakeMyTrip, he was the vice president of business development for GE Capital and a graduate from the Indian Institute of Management Ahmedabad. Makemytrip is India’s leading online travel company; Kalra was also featured in Forbes India for his success in the industry. This history pretty much explains why the travel company is well managed by their founder and CEO.
How does MakeMyTrip work?
MakeMyTrip was created to empower the Indian traveller with instant booking and comprehensive choices. We personally love how MakeMyTrip looks like: the services let customers search and compare for flight bookings, hotel reservations, holiday packages, and even transportation services. The right-hand of the page promotes their latest offers via flashing images of holiday deals. The language of the site isn’t a problem; but, in case travellers want to change the country of origin for the page, the option is located at the top right.Their website has nothing new, but the interface is user-friendly. Mostly everything is accessible from the home page. There is a check-in button for travelers looking for flights; cheap deals are presented for travelers on budget. It’s possible to alter your flight through customer service, however, most complaints online are directed towards customer service. Travel arrangements can be easily managed; they also offer bus and train transportation.
The travel site had already extended their services to mobile applications. The travel app of MakeMyTrip is available on the App Store, Google play Store, and Windows Store. It is said that the mobile app will offer exclusive deals if travellers will make bookings directly from their mobile. I wonder how does it go though.
Now, let’s check the credibility of MakeMyTrip.
MakeMyTrip Reviews of Customers
When I entered the keysearch “MakeMyTrip Reviews,” all I got was complaints. It seems like, compared to last year, the said-leading Indian travel site is still garnering negative feedback from its consumers. According to 198 MakeMyTrip reviews on ConsumerAffairs, the travel company got an overall score of 1/5. To see the following comments and continuous complaints, click the link below:
- Website URL: www.makemytrip.com
- Contact Number: 1-800-102 8747 (toll free)
- Contact Email: email@example.com (domestic flights)
Internationalbookings@makemytrip.com (international flights)
firstname.lastname@example.org (hotels and holidays)
- Head Office Address: MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243,
Udyog Vihar, Phase 1 Gurgaon, Haryana – 122016, India
It seems like MakeMyTrip was just all a pretty face. I was actually amazed at first with how their page looks like, their services, and even the mobile app’s offers and functionality. But, I was just disappointed after reading MakeMyTrip reviews 2016. We really need to make thorough research over one travel site before making a booking because we can’t just rely on how good-looking they are. If this was the best Indian travel site, then I wonder how the rest of travel sites in India work.
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