Malaysia Airlines Reviews

Malaysia Airlines Reviews

Malaysia Airlines sounds familiar right? It’s because of the mysterious disappearance of the aircraft believed to be taken by the devil’s triangle: Bermuda Triangle. Let us see what kind of hell Malaysia Airlines has been through and how they managed to keep going.

The Descent of MAB

Malaysia Airlines Reviews-Christopher Mueller
Christopher Mueller

The airlines was founded in 1947 as Malayan Airways though after Independence day (August 31, 1957), the name was changed to Malaysian Airways and again changed to Malaysia-Singapore Airlines, though it ceased operations in 1972 and was divided to Malaysian Airline System (MAS) and Singapore Airlines (SA). In the long run the Malaysians chose MAS as their flag carrier because the name itself was changed to Malaysian Airline System with the same abbreviation as MAS. In 1980 till 2005 the name was officially changed to Malaysia Airlines.

Mr. Christopher Mueller is the current Chief Executive Officer of the airlines. The 53-year old German has 25 years of overall experience in aviation.

Malaysia Airlines’ FACTS

Malaysia Airlines (MAB) or Penerbangan Malaysia Berhad, is the national airline of Malaysia and in alliance with Oneworld. The main bases are at Kuala Lumpur International Airport and Kota Kinabalu International Airport with a current fleet size of 93 consisting of 15 Airbus A330-300, 6 Airbus A380-800, 59 Boeing 737-800 and 13 Boeing 777-200ER.

On March 8, 2014, an international flight, Malaysia Airlines flight 370, carrying 227 passengers and 12 crew flew from Kuala Lumpur International Airport to Beijing International Airport and was lost in transit an hour after takeoff. Reports said it ended up crashing in the Southern Indian Ocean however in July 2015, some debris was found on Reunion Island, France. Some parts of the aircraft have not yet been found and it remains a mystery as to what happened to the aircraft.

The Malaysian Airlines logo is a resemblance of the Kelantan Kite from their traditional Kelantan International Kite Festival in Malaysia.

MAB Services

There are three high-end classes in Malaysia Airlines: First, Business and Economy class.

Malaysia Airlines Reviews-First-ClassFirst Class passengers gets the royalty service like a King or Queen. Customers are given the feeling of flying on a private jet. Fine dining kind of food service with a choice of Malaysian favorite foods or light meals and healthy choices. Special noise-cancellation headphones are available in this class alongside with a wide range of the latest music, movies, TV shows. First class passengers are allowed up to 50 kg baggage allowance.

Malaysia Airlines Reviews-Business-ClassBusiness Class passengers get the formal style of service like a CEO or President. Customers are given the 40 kg baggage allowance. Seat selection is a freedom given to Business class passengers served with  palate-pleasing gourmet cuisines of Malaysian foods and dietary needs if the case requires. A portable player is offered to customers if they request more than the given Audio Video on Demand systems.

Malaysia Airlines Reviews-Economy-ClassEconomy Class passengers gets the cozy feel of at home kind of service from seat selection services where AVOD is installed in every seat. Overhead screens are also present as an additional in-flight entertainment. Complimentary meals and drinks are offered in this class though they respect customers’ dietary needs, just tell them ahead of time.

One of the known top services of Malaysia Airlines is the MHsim, customers on international flights get a free MHsim to be able to stay connected with their loved ones even overseas. Customers have to make sure to activate the sim and top up before their departure.

The frequent flier program of the airlines, Enrich, which entitles customers to earn Miles every flight with Malaysian Airlines. To grasp more about this program, click here.

Official Website and MHmobile

Malaysia Airlines Reviews-pageThe interface of the website displays a huge picture of Petronas Towers, aka Twin Skyscraper Towers located in Kuala Lumpur, as their wallpaper. The background image gives a warm and relaxed feeling plus the shades of blue layout for the fonts and headings are wisely designed. The website feature provides customers options to book a flight, manage their travel, check-in online and check flights status. The heading of the website gives access to current deals, plans, airline information, service and language selector.

Malaysia Airlines Reviews-mobile appMHmobile is the airline mobile app version of availing services. The functions are similar to the PC version in which customer can book flights, review deals and offers, check Enrich miles, check flight status and more. The mobile app is available on iOS and Android

 

What People are Saying

According to 591 Malaysia Airlines reviews, the national airline of Malaysia had a total score of 6/10 which is not bad for an international carrier. MAB is getting high praise from their customers. The most recent review was posted on the 6th of March 2016:

“First time to fly with Malaysia Airlines. The journey took about 3 hours to arrive the destination and the inflight entertainment was great. The service from the staff was good, I have no complaint on that. But the food and beverages was out of my expectation and they need to improve on that. The seat was comfortable. I had a good experience.”
Malaysia Airlines Reviews-logo
Contact Information

  • Website URL:                           www.malaysiaairlines.com
  • Contact number:                     +603 7840 3702
  • Contact Email:                         tanwf@mas.com.my
  • Fax Number:                            +603 7846 3932
  • Head Office Address:             3rd Floor, Admin Building 1, MAS Complex A, Sultan Abdul
                                                        Aziz Shah Airport, 47200 Subang Selangor, Wilayah
                                                       Persekutuan, 50250, Malaysia

I Therefore Conclude

Online, there are many Malaysia Airlines reviews for you to read, however, in this one we see the airline is really going through ups and downs. However slight changes are occurring since Mr. Mueller took over as the pilot for the airlines. Ranking as 24th in this year’s The World’s Top 100 Airlines by Skytrax World Airlines Awards proves that “The harder the struggle, the more glorious the triumph.”

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Comments 1

  1. Two wonderful flights with great customer service. The business class seats in the A380 (LHR-KUL) are spacious and comfortable. MH offers a nice variety of meal selections. The food was tasty. The second flight was on an B737-800. I was in first row. The seats are comfortable and the food was also tasty. The crew on this flight was fantastic.

     

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