The main reason why I wrote this review is basically because OpenTable is part of The Priceline Group and I recently made reviews about other companies with them: Kayak, Priceline and Agoda. OpenTable is an American online restaurant reservation service founded by Chuck Templeton in 1998. However it took them a year to start operating. The Priceline Group bought OpenTable on the 3rd of June 2014 through an all-cash deal for $2.6 billion.
Now, OpenTable serves 16 million diners and more than 30 billion partner restaurants with over 450, 000 restaurant reviews served by their other 5 branches aside from United States; they have United Kingdom, Japan, Mexico and Germany and the current CEO of OpenTable is Christa Quarles. She is a 41- year old American internet entrepreneur who is also the Chief Financial Officer.
Given the site’s popularity and demand, OpenTable is also facing their own versions of pros and cons. Where in the “pros” they are recently awarded “Diner’s Choice” for 4 consecutive years now by the overall score of 5 million restaurant reviews.
OpenTable’s interface is nicely organized and well presented just like the way they serve customers. A background of a happy family dining and laughing gives a warm welcome expression to customers. The page’s features let consumers find and book a table reservation and be inspired by other top restaurants worldwide.
Though OpenTable extended their services through mobile phones in 2008, customers are not really apt to use their mobile application. Some consumers even said the app lets them pick cuisines then forces them to hit reset or cancel which for them is a total runaround and waste of time. They even considered OpenTable’s mobile app as “crapprogramming” a combination of crap and worthless programming. Those are just some of their “cons”.
Why NOT OpenTable?
According to some OpenTable reviews, the online restaurant-reservation site is not getting good comments from loyal customers as it looks like on their page. Consumers are constantly complaining about the services of OpenTable. One of them rated OpenTable with 1 out 5 when he said:
“Over the last two years, I’ve slowly been accumulating OpenTable rewards points. Finally, I hit 2,000 points, and was looking forward to redeeming that $20 reward at a slightly more expensive restaurant than we usually go to. I went on the site and requested the $20 reward, but then found out that I can only use the reward at certain specific restaurants, which of course did not include the one I wanted to go.
To say I was pissed off is a big understatement. OpenTable is a fraud. I will use those points at one of the restaurants to get some drinks, but then that that is it! I will never use OpenTable again!!!!!”
- Website URL: www.opentable.com
- Contact number: 401-333-9558
- Contact Email: email@example.com
- Fax Number: 401-333-4785
- Head Office Address: 1 Montgomery St, Ste 700; San Francisco, California 94104, United States
In A Nutshell
Judging from several OpenTable reviews, the hospitality site really is one of the best online restaurant-reservation services. However they should improve their mobile application’s performance as well. But sum total, I love to try booking with OpenTable’s extensive selection internationally. Wise creation by Mr. Templeton.
Have you booked your reservation with OpenTable? Feel free to share your experience below.