Philippine Airlines Reviews

Philippine Airlines Reviews

Paradise beaches and islands where hospitable people live are the best places to relax, where rhum is cheaper than juice. Don’t be afraid of the language barrier, because 90% of Filipinos speak English. Do you think the only means of transportation of Philippines are jeepneys? Think twice. Once you go PAL, you always go haul. Mabuhay! The Pearl of the Orient is making their way to the battlefield! Fly with Asia’s first Airline!

Indecisive Leader

Philippine Airlines Reviews-Lucio_Tan
Lucio Tan

The Philippine Airlines (PAL) was founded on February 26, 1941 by one of the Philippines’ leading industrialists, Mr. Andres Soriano who served as the airline’s general manager at that time. The first flight initiated by a Beechcraft Model 18 NPC-54 between Manila and Baguio happened on March 15, 1941.

An 81-year old Chinese-Filipino businessman is the current CEO of Philippine Airlines, Dr. Lucio Tan. He is interested not only in airlines, but also in banking, liquor, tobacco, and real estate industries. He once said “PAL is more than an airline company for me. It goes beyond investing – it is like family. PAL is never far from my thoughts”, due to an incident in 2012, he sold half the stocks of the airline to his rival in the beer industry, San Miguel Corporation. This was said to be a wise move by Dr. Tan who has been in the airline industry for two decades and hadn’t made much growth for PAL. In 2014, he announced that he’s taking back the 49% he sold to gain back his reputation as PAL’s captain pilot in the airline industry.

Philippine Airlines FACTS!

The Philippine Airlines is the national flag carrier of Philippines with a fleet size of 61; 14 Airbus A3201, 19 Airbus A321, 15 Airbus A330, 7 Airbus A340 and 6 Boeing 777. The airline’s main hub is at Ninoy Aquino International Airport. Though the airline is not yet a member of any major alliance, their president Jaime Bautista is looking forward to becoming a member of Star Alliance.
aircraft
The Philippine Airlines was voted 90th Top Airline in 2013, by Skytrax World Airline Awards, and  the most recent was by PhilScan Travel in 2009 with a “Silver PAL Award-Metro Manila/Luzon Sales & Services.”

Their president Mr. Jaime Bautista once said “So long as we work together to find ways to prosper in such unforgiving conditions, we will be able to steer through the dark clouds and emerge smarter, stronger, more efficient, and more productive.”

PAL Services

In this Philippine Airlines review, we see that PAL offers Travel Insurance for their passengers in case of unwanted accidents, sickness, lost baggage or delayed flights. The airline has two classes offered: the Economy and Business Class.
Philippine Airlines Reviews-inflight meal
Their in-flight meals and beverages come from a splendid selection of Western, Filipino and Japanese Kaiseki by airline food experts. The airline assures the food’s quality by regularly inviting well-known culinary personalities as guest chefs.

The whole cabin is equipped with a Panasonic eX2 as the airline’s in-flight entertainment system. With this their customers have an access to a full-library of videos and audio which includes 18 recent Hollywood movies, a Filipino film, 8 popular TV programs, 12 radio channels and a selection of CD albums. Each seat has an AVOD (audio/video on demand) feature which also allows their passengers to create playlists. The system’s instruction is available in English, Chinese, Japanese and Korean.

Their customers transferring thru Manila on PAL and codeshare flights shall be accommodated with a free shuttle service of the airlines’ three terminals; NAIA Terminal 1,  Centennial Terminal 2 and the new Terminal 3.

Philippine Airlines Reviews-mabuhay_milesMabuhay Miles is the frequent flyer program of PAL. Their customers are given the privilege to earn Miles and use this to book a flight and improve their cabin experience by upgrading the class. Mabuhay Miles loyal customers can upgrade their membership to Elite, Premier Elite and Million Miller. To learn more about their terms and conditions, click here.

The Official Website

The interface of the Philippines Airlines official website is not confusing and is user-friendly. It gives you the option at the top right to choose your language from English to Korean, Japanese or Chinese. The website features include booking a flight or hotel, package, checking flight status, and FAQs. Their customers can also track and trace their cargo using the website. The section for knowing the latest offers and deals locally and internationally is located at the PAL Holidays, wherein it also provides you a wide range of options to book a hotel reservation for a reasonable price.

If their customer wants to receive the latest promos, deals, and offers via email, the Philippine Airlines has a subscription that will ask for an email address followed by clicking the subscribe button.

The PAL Mobile site is now available, which allows customers to book a flight, book a hotel reservation and check flight status. The airline makes sure customer’s payment information is secured using TLS encryption before sending their payment or personal information over the mobile site.

Philippine Airlines Reviews-page_maintenanceNOTE: However, after a few days writing about this review and checking their site back for a screenshot, it seems I was too late. Since, the official site is currently undergoing maintenance but still offers services such as manage, check-in and booking to the given links found below the maintenance message.

Philippine Airlines Reviews of Passengers

In this Philippine Airlines review, the national flag carrier of the Philippines receives high appraisal by their passengers, that they were able to reach an above average score of 6/10 from 325 Philippine Airlines reviews. Travelers are really happy with the airline’s on board experience since they had recently improved the cabin’s interior. However, these are still a result of mixed reviews, wherein some travelers are not even in the slight happy with PAL’s services and cabin crew. Feel free to be the judge. Check the Philippine Airlines reviews on Airlinequality:
http://www.airlinequality.com/airline-reviews/philippine-airlines/
Philippine Airlines Reviews-logoHow To Reach Them?

  • Website URL:                        www.philippineairlines.com
  • Contact Number:                 +632 777 48 00
  • Contact Email:                      corpcomms@pal.com.ph
  • Fax Number:                         +632 818 49 21
  • Head Office Address:          PNB Financial Center, Pres. Diosdado Macapagal, CCP Complex,
    Pasay City, Philippines

Bottom Line

In this Philippine Airlines review, they are still here today because they have proven a lot in this industry. Their success over the oil crisis didn’t hinder their goal in achieving their aim for efficient quality of service at a reasonable price. Good luck in their future endeavors.

I hope this review helps, feel free to leave a comment below!

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Comments 1

  1. I usually avoid PAL after a few bad experiences mainly around delays but both flights were one time. Cabin was full both times and meal service was fine with plenty of drinks rounds even in the middle of the night. IFE was broken on my seat both flights but other than that the A320 was modern clean and comfortable. I still prefer the budget airlines for regional routes around Asia. Philippine Airlines are expensive and I’d rather have the money in my pocket than a meal a movie and mabuhay miles.

     

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