SmarTours was founded in 1996 with the aim to provide high quality, exciting group vacation tours to some of the most fascinating countries in the world at the lowest possible price. Since then the travel site offers international airfare from US via major scheduled airlines, deluxe and first class hotels by customer’s preference and convenience, travel inspirations, tourist attractions and multi-lingual local guides. During their 2nd decade in travel business, they already have helped 150,000 loyal customers.
How is it to book with smarTours?
They had been consecutively awarded with “Best Travel Bargains” and recognized by the Washington Post, New York Times, Los Angeles Times and USA Today. They were also honored with “Best Provider of Vacation Package Deals to Europe/Asia” in the 2012 Travelzoo Awards and “Best Priced Packages to South Africa” in 2010 Ubuntu Tourism Awards. These several awards show how award-winning their services are.
They are currently led by their CEO, Greg Geronemus. He is a 29 year old young entrepreneur who had been the founder and principal at Footbridge Partners, LLC. Mr. Geronemus educational background, has been an MBA at Harvard Business School. In a recent interview with ExpertFlyer, a travel information site, Greg had shared the secret recipe of smarTours, when he said:
“We are relentlessly committed to providing affordable, high-quality international travel packages. That’s what we’ve done from the beginning, and we haven’t lost focus. Many other companies claim to be focused on providing affordability and value, but for all but a few other companies, it’s simply hot air.”
I was surprised that given the renowned recognition of the travel site, the page itself is not as enticing as it sounds. For some consumers, the site is very confusing to use compared to other online travel giants. Customers end up asking for assistance from their toll free number (+1 800-337-7773)
smarTours Reviews of Customers
Well, the smarTours reviews are as prestigious as their services are, smarTours had harnessed too many acknowledgements and positive feedback from its own loyal customers. Based on 76 smarTours reviews posted on ConsumerAffairs.com, the travel site was an exceptional company for all tour guides were very informative and helpful.
Another reviewer said “I learned about smarTours from a neighbor who’s a frequent smarTours traveller. When I had my tour with them, the tour guide was a little rough getting started, just in her personal skills. But her knowledge-base was outstanding.
Once we got the hang of her, she was great. Interactions with sales and customer service was very good. We had some travel hiccups and ** did a good job. We had a nice time with them and we plan on using smarTours to book our next trip in the future.” she gave smarTours a 5/5 score.
- Website URL: www.smartours.com
- Contact number: 212 297 0955 (Tel)
- Contact Email: firstname.lastname@example.org
- Fax Number: 212 297 0965
- Head Office Address: 501 Fifth Avenue, Suite 1402, New York, NY 10017, USA
Judging through overall smarTours reviews, the travel meta search engine is one of the trusted sites nowadays. This is too rare because most of the travel startup and pioneer are less credible and was proven scam and fraud. It is good to still have some companies like smarTours around. I hope they’ll keep this reputation till the end.
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