Initially, it was just an air taxi provider of ModiLuft in 1984. In time, it was acquired by an Indian entrepreneur in 2004 and was rebranded to SpiceJet. In this review, we’ll be talking about the low-cost and fourth largest airline in India: SpiceJet.
SpiceJet started with a fleet of two Boeing 737-800 but with the aim of following the same low-cost service ModiLuft provided. The first inaugural flight happened in 2005 between Delhi and Mumbai. The growth of the airline was quick, in 2008, SpiceJet had become the third largest low-cost airline in terms of market share. Through that, SpiceJet added more aircraft to expand its fleet.
Now, SpiceJet has 41 aircraft consisting of (25) Boeing and (16) Bombardier. They are now using the company slogan “Red. Hot. Spicy.” while operating 306 flights daily to 35 Indian and 6 international destinations (as of June 2016).
Flying with SpiceJet
Since SpiceJet is a budget airline, it only has one type of service on board. The seats can be reclined and provide extra legroom. According to reviews, a passenger is very lucky if he or she happens to be the only one in his or her row.
SpiceJet sells hot meals, snacks and beverages on selected flights only.
Attendants provide updated copies of the magazine Spice Route. The magazine has different content like advertisements for SpiceJet, lifestyle, cooking, and more.
Each domestic flight passenger has a check-in baggage allowance of 15 kg, while international passengers have 22 kg each. There is no free baggage allowance for carry-on baggage, passengers are required to pay the fees according to baggage weight.
The Website and Mobile App
SpiceJet had selected a dominant red for their official website’s theme color. At first I thought the airline was from China, given the selected colors shown on their logo. It somehow gave me the impression of Air Greenland’s logo in Tianjin Airlines’ color.
Moving forward, the website lets customers book flights, hotel reservations, and holiday packages online. Travellers can also manage their booking and check their flight status online. The official website gives a lot of information regarding SpiceJet policies, services, and news updates.
As their travel app promotes “Spice it app,” SpiceJet has a travel app wherein customers can access the PC services on a mobile version. However, users of the travel app are not happy with the overall functionality. SpiceJet reviews on Google Play Store, App Store and Windows Store are raining with complaints with how unreliable the travel app is. It was considered as good as nothing. Just like a total show off, to say they have a mobile app.
SpiceJet Reviews of Customers
Though, SpiceJet is decent when it comes to low-cost airlines. The air carrier’s feedback had gone from positive and negative. Passengers gave SpiceJet mixed reviews with an overall rating of 5/10. Though, the most recent SpiceJet reviews are showing a lot of appreciation for the airline’s effort in providing exclusive service at low-budget.
In one recent review on May 19, 2016, the customer said that he had a wonderful experience. It was his first time and he felt nervous. But, the crew were professional enough to calm him down. Not all flight attendants are as humane as SpiceJet’s crew.
To see more SpiceJet reviews, click here.
How To Reach Them?
- Website URL: http://www.spicejet.com/
- Contact Number: +91 987 180 3333 / +91 965 400 3333
- Contact Email: firstname.lastname@example.org
- Fax Number: +91 40 23001153
- Head Office Address: 319 Udyog Vihar, Phase IV, Gurgaon 122016, Haryana India
Since the SpiceJet reviews are mixed, things are looking good and bad at the same time for SpiceJet. The positive and negative reviews are on equal grounds, they have to do something for the positive to overwhelm the negative.
Have you flown with SpiceJet? Feel free to leave a comment below.