SriLankan Airlines Reviews

SriLankan Airlines Reviews

There are several reasons why Sri Lanka is one of the most visited countries in the world. The people are known for their hospitality. The land of mighty elephants, stealthy leopards, majestic history, warm tea and smiles, where most tourists love riding the waves and chasing the dawn with their spicy foods, exotic fruits and sweetmeats.

The flag carrier of Sri Lanka, SriLankan Airlines, carries not only their passengers but also their culture on board. Join me as we discover how it is like to fly with SriLankan Airlines.

The Beginning of SriLankan Airlines

SriLankan Airlines Reviews-crewSriLankan Airlines traces its roots back as Air Lanka in 1947 after the bankruptcy of Air Ceylon. Initially, Air Lanka started with 2 Boeing 707 by Singapore Airlines. The airline was rebranded to SriLankan Airlines in 1998; the female flight attendant’s uniform remained unchanged with a touch of Sri Lankan national dress called “Osariya”. Designs are based from a peacock which is also the company logo contrasting with the color of the Sri Lankan flag.

In replacement of Kapila Chandrasena on March 9, 2015, Mr. Suren Ratwatte, who was a former Captain Pilot from Emirates Airline, is now the new Chief Executive Officer of SriLankan airlines effective October 2015. He is a bachelor’s and master’s degree holder from Embry Riddle Aeronautical University, he is also known as a human-factors researcher and practitioner.

Did You Know?

The national carrier of Sri Lanka has been in alliance with Oneworld since 2014. The airline’s main base is at Bandaranaike International Airport with 21 aircraft serving over 100 destinations worldwide. SriLankan Airlines recently was awarded “Best Airline Operator from South Asia” for its sixth consecutive year by Kuala Lumpur International Awards (KLIA); “World Class standard for SriLankan Airlines’ IT systems” by Informations Security Management System (ISMS) and “Best Print Media Presentation in Travel & Tourism” by Sri Lanka’s Ministry of Tourism.

SriLankan Inflight Services

There are only two classes of service in SriLankan Airlines: Economy and Business Class.

SriLankan Airlines Reviews-economyEconomy Class passengers are served with complimentary meals and beverages and are entertained by a seatback video system. However, in most of the SriLankan Airlines reviews, majority of the customers are complaining about the legroom space of this class as being too narrow.

businessBusiness Class passengers are given a choice of complimentary meals and/or a menu to purchase special meals like international cuisines or famous Sri Lankan dishes with wine or juices. Customer’s inflight entertainment in this class are given a personal audio video system where they can browse a list of movies, TV shows, book, music and games.

PC and Mobile Version
SriLankan Airlines Reviews-page

The website gives a relaxed mood for travelers with a white and grey layout. Fonts and tabs are designed to be visible and understandable. The majority of the page shows promotions of the latest offers and holiday deals the airline is providing. To start off, the language selector is located on the top right of the website.

The features of the official website let travelers book and manage their flights, check-in online, check flight status, inflight entertainment, airline policies and access to their frequent flyer program FlySmiles. If consumers are wary about booking their flights online, “Before you book” service will help them to know more about the rules, regulations and security of the airline’s online booking.
SriLankan Airlines Reviews-mobile app
The travel app of SriLankan Airlines is not really useful as per customer reviews about the mobile application, getting poor reviews by their consumers. The mobile of the airline lets customers check-in online, view new and past boarding passes, check flight status and access to FlySmiles.

SriLankan Airlines Reviews of Customers

With the overall score of 6/10 for Srilankan Airlines reviews, the airline really focuses on maintaining this achievement. The passengers of the airline keep praising them for their exceptional good airfare and most of the customers recommend the airline to be used by others. One reviewer with a return flight from London to Colombo via Business Class in a new Airbus A330-300 said her seat pods were very comfortable with a good range of entertainment. She noted that the food was good and the cabin crew were attentive but slightly reserved.

However, she was not happy with a horrible stink in the cabin. Overall she was pleased with her experience with the airline and gave them a 9 out 10 rating according to
SriLankan Airlines Reviews-logoHow To Reach Them?

  • Website URL:              
  • Contact number:                  +94 1 9733 5555
  • Contact Email:            
  • Fax Number:                         +94 1 9733 5122
  • Head Office Address:          Airline Centre, Bandaranaike, International Airport, Katunayake, Sri Lanka

In The End

According to some SriLankan Airlines reviews, the airline is known for their crew’s rudeness. However several reviews are overall happy with the quality of service SriLankan Airlines uniquely provides. Even though they are getting mixed feedback from passengers, they never tried to accommodate those minor concerns. Maybe if SriLankan Airlines will take time to plan changes for improvement, maybe by then the airline might have a good impression in sum total. What can you say about them? Feel free to leave a comment below.


Comments 1

  1. Check-in and boarding relatively smooth. The staff were efficient and friendly but meal served on the first leg wasn’t very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley so that made things a bit more private. IFE okay but not on demand.


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