TAAG Angola Airlines Reviews
TAAG stands for Transportes Aereos Angolanos in Portuguese; the airline was originally founded in 1938 as Divisao dos Transportes Aereos and was officially known as TAAG Angola Airlines in 1973. TAAG is wholly-owned by the government of Angola.
In September 2015, after serving the airline for 2 years as Chairman and CEO, Joaquim Teixeira da Cunha was replaced by Peter Hill. The airline was actually facing its greatest financial crisis in history with falling revenues in both passenger and cargo operations; the challenge is becoming greater as each month passes. On a positive note, with the teamwork of the whole TAAG Angola Airlines management and employees, they were able to get through the crisis.
TAAG Angola Airlines is the national flag carrier of Angola, and the main hub is at Luanda Quatro de Fevereiro International with a fleet size of 15 Boeing aircraft. It’s ranking Top 90 from “The World’s Top 100 Airlines – 2015,” according to Skytrax, and carries the company slogan “TAAG a Sua Companhia de Sempre” which means “TAAG Always Your Company” in English.
Inflight with TAAG Angola Airlines
TAAG Angola Airlines has three classes categorized to customer’s convenience: Diamond First Class, Executiva Class and Economy Class.
The in-flight entertainment of TAAG includes palanca; well basically, that’s an AVOD (audio/video output device). To provide extra comfort, the seats have footrests and the headrests are winged; pillows and blankets are given to passengers. TAAG has Austral, which is an in-flight magazine and entertainment guide to keep you accommodated.
They provide proper accommodation to the disabled and people with special needs like pregnant women, unaccompanied minors, and some medical cases. TAAG sees to it that their passengers on board will receive the right amount of food, water, and utmost medical treatment.
Another thing they are actually good about is how they treat customers with lost baggage; they actually have a system locator for customers’ lost luggage, they have this feature on their website wherein you can track your lost baggage by entering the customer’s 10-character file reference and last name to help them trace their package. Once found, they will arrange a convenient time for them to deliver the luggage to them.
Official Website and Mobile App
The official is in Portuguese by default, but the option to change the language of the site is visible at the top right of the page. In this review, we had to pick on United Kingdom-London English. Moving forward, we noticed that the airline had recently updated their web page. To be honest, it is easy to get around and understand what are the functionalities of their website. The flashing image at the center promotes different kind of deals and services the airline has; checking in, booking or management of flights online are shown below.
Good news! For their mobile services and for travellers with smartphones, TAAG Angola Airlines is available in iOS for iPhones and iPads.
TAAG Angola Airlines Reviews of Customers
Passengers posted feedback online about their experience with TAAG Angola Airlines. The overall rating had reached only 4/10 and this was based on 18 TAAG Angola Airlines reviews. The two most recent reviews state that the airline’s cabin crew were friendly. The flier even said, “I frequently use TAAG on this route and will continue to do so.” However, some customers really didn’t have a pleasant experience after all. The complaint doesn’t have to do with the service on board, but with the overprice for a short-haul flight. On a positive note, the most recent comments are positive; we can consider TAAG Angola Airlines as slowly progressing their customers’ concern.
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How To Reach Them?
- Website URL: http://www.taag.com/en/
- Contact Number: +244 9231 90 000
- Contact Email: http://www.taag.com/en/Help/Contact-us
- Skype: taag_contact_center
- Fax Number: +244 222 390 396
- Head Office Address: Rua da Misso 123, PO Box 79, Luanda, CP 3010, Angola
Fatalism is an essential trait of Portuguese culture but they cannot carry that trait in the airline industry. For they must secure first, the safety of their customers. Another common trait with the Portuguese is “appearance matters;” they are the most socially conservative type of people. They have this sense of formality when dealing with others. In this industry, they don’t only provide comfort in-flight, they also make sure that their customer will reach their destination safely. Feel free to leave a comment below!