Thomson Airways Reviews

Thomson Airways Reviews
Thomson Airways Reviews-aircraft Thomson Airways initially was
Euravia which later on, was renamed to Britannia Airways. However, in 2005 the airline was rebranded to Thomsonfly. The merging of First Choice and Thomsonfly changed the name of the merged airlines to Thomson Airways in 2008.

Thomson Airways Reviews-Chris Browne
Chris Browne

The world’s largest charter airline and third-largest UK airline in 2013 has a fleet size of 60, headquartered at Wigmore House in Luton Airport with 17 operating bases and serving 96 destinations internationally. The airline joined an alliance with TUI Group in 2008, which on 2018 will be renaming with the name “TUI” together with other 5 airline subsidiaries of the group. Thomson Airways’ logo is a stylized design for the word TUI.

A 50-year-old female, Chris Browne, is the Managing Director of the airline. She used to be an employee in the ticketing office of Iberia Airlines and was able to be the General Manager in no time. However, in 1996, Ms. Browne moved to First Choice, and 2002 marks the year she became the Managing Director of Thomson Airways.

Flying with Thomson Airways

Thomson Airways Reviews-inflightStandard and Premium Class are two cabin classes of the airlines where customers enjoy a wide selection of international dishes, snacks, and beverages available in their eatery menu on board. Customers are also allowed to bring their own meals inflight but the airline won’t accommodate any reheating needs.

The inflight entertainment of Thomson Airways is the usual seatback audio video on demand system wherein passengers can play a selection of movies, TV shows, music, and games. Inflight shopping is also available in this airline with range of gift and holiday essentials on sale and is payable via cash or credit card.

Official Website and Mobile App

Thomson Airways Reviews-pageTo be honest, I found the official website simple and not user-friendly: the small fonts complicate me and the choice of colors of white and light blue is not visible for it looks like tampered words all around the page. However, on a positive note, the website provides customers the options to book flights, hotel reservations, cruises,  and villa rentals. The website also lets travelers see the latest news, policies, and inflight services of the airline.

MyThomson is the mobile app of Thomson Airways, wherein customers can access information and services pretty similar to the PC version. Travelers can check-in online, download boarding pass, edify their holiday checklist and holiday inspirational ideas. This travel app is available in the App store and Google Play store.

Thomson Airways Reviews of Passengers

According to some Thomson Airways Reviews, the airline is receiving a lot of complaints relating to the staff being rude and grumpy, the uncomfortable seats, meals not being enough, and lame delays-of-flight excuses. It is really sad to read about these feedback. Though, on a positive note, let’s be reminded that Thomson Airways had gathered several awards in the past years, and the most recent one was when they were honored as the “World’s Best Leisure Airline” by the World Airline Awards on June 16, 2015, and they had received this award for the fifth consecutive year.
Thomson Airways Reviews-logo
How To Reach Them?

  • Website URL:                http://www.thomson.co.uk/flight/
  • Contact number:          +44 1582 644 340
  • Contact Email:              cares@thomson.co.uk
  • Fax Number:                 +44 1582 645 455
  • Head Office Address:   Wigmore House, Wigmore Place, Wigmore Lane, Luton, LU2 9TN, United Kingdom

Conclusion

After scanning through several Thomson Airways reviews, I am not convinced with the airline’s consecutive awards as World’s Best Leisure Airline for their passengers are not satisfied with the airline’s time management and delayed flight reasons. Leisure means use of free time for enjoyment. However, the airline failed at providing this essential time to passengers.

Have you flown with them? Feel free to share your experience below.

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Comments 1

  1. Flew 24/7/14 Manchester to Cancun sat on row 1 seats a and c (next to each other). Recline could have been better but had plenty of leg room. Was worth upgrading to premium did not feel like other long haul flights I’ve been on.

     

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