Travelnow.com, Inc. is an American online hotel booking agency founded in 1995. On February 16th, 2001, Travelnow operated as a subsidiary of Hotels.com LP. Travelnow’s director and chief executive officer, Jeff Wasson, is a 42-year-old American entrepreneur known as “Gustonian,” and is a partner of Boost VC, which an American accelerator which does seed investments with passionate entrepreneurs.
Why Travel Now?
Travelnow had recently changed the interface of their official site, though the main and only feature of Travelnow to search for hotel reservations was retained. Fortunately, unlike before, if customers don’t have a specific hotel preference, they may select from customized searches given. But now, there are no recommendations at all. On a positive note, customers can find their booking online or send feedback.
The promo code which was promptly offered once customers booked with Travelnow is no longer available. To optimize your searching, you can change the language and country currency found at the top right of the page. To add to that, “customer service: manage your booking” is shown above the language selector.
After clicking “manage your booking,” it would lead to a page where it’s asking for an itinerary number. This section is where customers can view or cancel their reservations. What’s interesting is that the website immediately asks credit card information for customers to view a reservation. Some customers asked if this is their way to do unauthorized credit card charges.
Travelnow Reviews of Consumers
All I can say after reading all of those negative Travelnow reviews is (yes, you heard me right they are all complaints and frustrations) is I will never even dare use Travelnow. Word of mouth is the Achilles heel of any business, and in this case, Travelnow has its heel shot deep. On ConsumerAffairs, 107 Travelnow reviews prove that the travel site only deserves a ⅕ rating. According what we learned, Travelnow complaints include hidden and unwanted charges. As one recent reviewer said:
“My partner and I were staying at a hotel in Kyoto for 8 nights and wanted to extend this by 1 day and Travelnow were involved by my local travel agency and without being quoted a price for this they took £262 from my credit card for a hotel that was costing us £85 a night”
This wasn’t the only case with this concern. Other Travelnow reviews are complaining about poor customer service and the sudden cancellation of bookings, which is really troublesome.
How To Reach Them?
- Website URL: www.travelnow.com
- Contact number: 1-800-279-8034 / (417) 520-1159
- Fax Number: 1-800-780-5733 / (417) 864-3600
- Head Office Address: 4124 S McCann Ct., Springfield, MO 65804-7200, USA
Based from the facts and information, and with the help of other Travelnow reviews, I came to the conclusion of not recommending Travelnow to anyone. It’s obviously an unreliable travel companion. The sole purpose of online travel sites is easing the difficulty of travelers to find the cheapest deals for them. However, in this set of Travelnow reviews, this online hotel booking agency is adding more confusion than offering solutions.
Do you have an experience with them too? Feel free to leave a comment below!