It’s pretty challenging playing with the big boys in the travel industry these days – Orbitz, CheapOair, FlightHub, the list goes on and on. Then, metasearch engines have started springing up one after the other, which would simplify the online booking of flights but would make the competition for the market share a bit tighter.
On the other hand, there were several online travel agencies that have managed to hold on for years, Travelzoo is one those travel agents that are still at the market despite the growing competition. Let’s find out how the company is doing now.
The company was founded in May, 1998 in Mountain View, California, USA. Ralph Bartel was the founder, while the current CEO is Christopher Loughlin. Travelzoo has 25 offices around the world and 2,000 travel companies have entrusted their travel offers to the company.
However, was Travelzoo able to keep that trust by fulfilling their duties or not?
Some customers were convinced that Travelzoo doesn’t offer cheap deals at all. One woman was furious when she had to pay 20% more for her hotel reservations after booking with Travelzoo, rather than directly to the hotel.
One customer said that Travelzoo was “misleading pricing to make discounts appear legit – BAIT & SWITCH”. There were also reviews saying that Travelzoo was nothing more than a cheater and their customer service was weak.
Of course there were good reviews, their service can’t be all that bad, right? The positive reviews absolutely defend the company. According to them, Travelzoo provides credible deals and their customer service is efficient and polite.
On Glassdoor.com some current and former Travelzoo employees got some good and bad things to say about the company. According to the reviews, the pros of working for Travelzoo were the great team, fast-paced work, benefits, exciting environment and more. The cons counter all of the pros because according to the negative employee reviews, the work ethics and culture of the company is terrible. Ouch! That’s pretty brutal.
By the looks of things, it’s really hard to determine whether the company is trustworthy or made up of a bunch of tricksters.
The online travel agency has several localized websites across the globe servicing customers from Canada, USA, Japan, Australia, and more.
Booking through the website is pretty simple, fill-up the information needed like the place of origin, destination, and then the date of departure and return date, and boom! Your flight offers would then appear. Travelzoo also caters to travelers looking for leisure time like spa treatments, restaurants reservations, cruises, entertainment, and other activities.
They also post top deals right on their homepage, so customers can just click the travel service they want. This is pretty handy and is a common function for most travel sites.
Their phone support is available from Monday to Friday (9am – 5:30pm AEST). They have a feedback page for comments and suggestions, they also promise to give a reply as soon as possible during the weekdays.
Their FAQs page provides information about their refund policy, vouchers, flight confirmation, flight alteration, and other general information.
In a nutshell
After reading most of the reviews on Sitejabber and Glassdoor, Travelzoo is in need of major improvements concerning their travel services and also with how the company operates. It’s going to result to their downfall, if negative reviews keep coming; but if they were able to stay alive despite the threats and bad comments, they might still turn things around.
Travelzoo contact information:
- Website: http://www.travelzoo.com/
- Phone no: (02) 8093 7979 Monday to Friday 9:00am – 5:30pm AEST
- Fax no: (02) 8093 7901
- Email: email@example.com
- Head Office: Level 2, 19 Pitt St, Sydney NSW 2000