Uzbekistan Airways Reviews
On January 28, 1992, the president of Uzbekistan, Islam Karimov established “Uzbekistan Airways” following the dissolution of the Soviet Union, where its first inaugural flight was from Tashkent to London. Initially, the fleet was composed of Russian-built aircraft from Aeroflot to cater domestic routes, but when international routes were added to their destination that’s when the fleet was mixed with Airbus.
Now, the national airline of Uzbekistan had grown its fleet to 34 servicing 58 destinations worldwide. Their current CEO is Mr. Valeriy Nikolaevich Tyan. In 2014, Mr. Tyan attended a press conference where all executives answered one question (“Do you expect a jump in prices of air tickets?”). He said, “In the near future a jump in price of NAC’ air tickets is not expected, there are minimum rates for flights and company cannot reduce ticket prices below the international rates.”
The government-owned airline is not a member of the alliance, but was able to accommodate 2,625 million passengers in 2014 (1.9% decrease), the increase that happened to their cargo services was up to 4.6%.
According to 38 Uzbekistan Airways reviews, the flag carrier had gathered an average score from its passengers. However, even if it’s the passing score for a rating, Uzbekistan Airways isn’t on a good impression. The most recent review was posted way back in 2014 when Marie Elise Adriansens of Belgium said that the staff were unfriendly, seats were broken, not enough pillows were provided, bad food service and inflight entertainment was boring because the movies are mostly Russian or Uzbek films.
What really made her write the review was her flight with the airline. There was a drunk passenger and the staff couldn’t handle the person. Through this, she gave the airline a 1/10 score.
On a positive note, their page is user-friendly. The option to zoom in and out the page is shown on the left hand of the page, wherein this tool can also adjust the font size and the color of the page for the visually impaired travelers. It’s a good sign that they’re aware of the special needs of some customers. The official website provides options to book a flight, seat selection, check timetables, manage bookings and even cargo tracking.
Customers can also change the language of the site to English, Russian or Uzbek. It is also noticeable that the bottom part of the page provides several ways to reach them depending on the concern, either: reference reservation, airport information or press service. Travellers can also change the version of the site from PC to Mobile version or even Print version, this option is found at the bottom of their newsletter service.
- Website URL: www.uzairways.com
- Contact Number: +998 71 140 46 23
- Contact Email: firstname.lastname@example.org
- Fax Number: +998 71 236 75 00
- Head Office Address: 41, Amira Temura Prospect, Tashkent, 100060, Uzbekistan
In this review, evidently Uzbekistan Airways doesn’t have a good standing when it comes to providing inflight services. Customers are leaving the aircraft unsatisfied, disappointed and mad. Maybe if Uzbekistan Airways will just work on at least improving their staff’s hospitality and patience then things might get situated. Besides, the best thing about them now is their website’s services. I hope they can also apply that to their on-board services.
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