Virgin America Reviews

Virgin America Reviews

“A Breath of Fresh Airline” is the airline’s company slogan. Virgin America looks fresh since it started in the 21st century and for a new airline, this kind of service really makes them considered as a veteran in the industry. Let’s look into the details.

The Beginning…

Virgin America Reviews-David Cush
David Cush

Virgin America was founded in 2004 by the Virgin Group which started Virgin Atlantic Airways. However Virgin America started operating in 2005 and was initially known as Virgin USA. However due to the problem of the domestic airline’s name in finding U.S. investors, the name was changed to Virgin America.

As of now, the current president and CEO of the domestic American airlines is Mr. C. David Cush who is a 55-year old American businessman who was the successor of Mr. Reid’s retirement. Did you know that Mr. Cush was with American Airlines as their Vice President for St. Louis Hub?

Virgin America FACTS

The American airline’s operating bases are at Los Angeles and San Francisco International Airport. The total fleet size of Virgin America is 55, consisting of 10 Airbus A319 and 45 Airbus A320 and for expansion they are ordering 2 more Airbus A320 to serve 23 destinations across the country. The airlines is not a member of the three major airline alliances.

Virgin America might not be as high-end as other airlines, however with the level of competence they have they were able to receive a bundle of awards in 2008 onwards. Here are the most recent ones: “Ranked No.1 performing US Airlines” from 2013 up to the present by Airline Quality Report; “Best Domestic Airline” from 2008 to 2014 by Reader’s Choice Awards of Conde Nast Traveler and Travel + Leisure’s Awards.

Flying with Virgin America

Virgin America serves their customers with three kinds of cabin classes: Main Cabin, Main Cabin Select and First Class. Each class is entitled to different kinds of exclusive services while staying connected with their inflight WiFi powered by GoGo.

Virgin America Reviews-Main CabinMain Cabin customers get to sit on sleek black leather comfortable seats with audio and video on demand using an entertainment system they call Red. Red is equipped with the latest TV shows, movies, music and games ready for travellers to enjoy on board. Complimentary meals and beverages are served in this class.

Virgin America Reviews-Main Cabin SelectMain Cabin Select customers sit with more legroom and have the option to select from a  list of palatable Western cuisines or famous American dishes and beverages. Inflight entertainment Red is also available where headsets are provided and is ready to use in each seat for this class.

Virgin America Reviews-FirstFirst Class customers sit with maximum legroom and are served with premium snacks and three-course meals by a gourmet of Western cuisines or famous American dishes with wines and juices of choice. This class gets the priority boarding and security checks too.

Creative Characters of the Official Website

The official website utilizes a contrast of purple to red. The center of the website shows travellers a large font sentence asking “Where would you like to go?” to attract travellers to search for airfares. Travellers can also book for flights, check-in online, manage booking and check flight status/alerts with Virgin America.
Virgin America Reviews-page
The header of the website gives options to learn more about the airline’s services such as cabin classes, baggage allowance, amenities, upgrades ,reservations, and Elevate program information.

What’s cool about the airline’s official website is their Where We Fly section, where travellers can see a list of the states in America but in a more fun icon.
Virgin America Reviews-state characters
Virgin America Reviews of Passengers
Virgin America reviews are mixed online. We decided to based our research from comments through Skytrax, to provide the most trusted and legit feedback. According to 254 Virgin America reviews, the airline had an overall score of 7/10. However, the most recent posts online are not positive ones. As one reviewer said:

“A few months ago I traveled Virgin America premium economy and the service was terrible, I thought it was because I wasn’t in first class. On my recent trip from Los Angeles to New York JFK I purchased first class tickets. The service was still very poor. I fell asleep and when I woke up later they did not offer anything to drink or eat. The seats are very comfortable though.”
– April 22, 2016
Virgin America Reviews-logo
How To Reach Them?

  • Website URL:                     www.virginamerica.com
  • Contact Number:               +1 650 762 7000
  • Contact Email:                   bob.weatherly@virginamerica.com
  • Fax Number:                       +1 650 548 2506
  • Head Office Address:        555 Airport Boulevard, Burlingame, California, 94010, USA

…In The End

Gathering all my thoughts with the help of other Virgin America reviews, the airline is really fresh or new to the aviation industry. I’ve seen flaws and mistakes but this didn’t stop them from providing customers proper accommodation. It’s a major feat for a fresh airline to have already reached the 26th spot on the World’s Top 100 Airlines by SkyTrax. Wow! What can you say about this? Feel free to leave a comment below!

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Comments 1

  1. I travel to Seattle on business 3-4 times a year and ever since Virgin America began nonstop service on this route it’s been my preferred airline. The service is professional seats are comfortable food and IFE are superior and when things do go wrong the staff are much more forthcoming than Alaska or Unite

     

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