The Spanish low-cost airline was established in February 2004. Vueling was derived from the word “Vuelo” which means Flight in Spanish; the founders added the English gerund suffix “-ing,” hence the name. Vueling’s first flight between Barcelona and Ibiza departed on July of the same year via two Airbus A320.
Now, Vueling has a growing fleet size of 107 Airbus aircraft and hubs are at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport (Rome). The airline is now serving 145 destinations while their largest hubs include Barcelona, Rome, Madrid, Bilbao, Palma, and Ibiza. They are currently being led by Javier Sánchez-Prieto as their CEO, while operating under IAG (International Airlines Group).
Flying with Vueling
The budget airline offers a single-class cabin with different seat features. Excellence seats are on the row 1 and passengers availing this feature sit next to no one. XL seats are more spacious for better comfort with a built-in shelf so you can do your work. Onboard passengers can indulge with a wide selection of foods, snacks, and beverage (hot and cold). Their menu include subs, tea, chips, instant noodles, chocolates, and more. For their full menu online, click here.
Hand luggage allowance is 10 kg for each passenger with the dimensions of 55x40x20 cm. The same weight applies to check-in luggage with the dimensions of 55x40x20 cm.
There are also different features for all kinds of passengers like children, pregnant women, the elderly, and more. These services need to be availed at least 1 or 2 days before your flight. Passengers with special needs are given priority and keen attention to promote a calm aura on their journey.
Official Website and Mobile App
The site is in Spanish by default but users can change the language or version of the site to 10 other languages located at the top left. Moving forward, the settings are just like most airlines’. Though, I personally love the interface of Vueling with the round edges. The website is easy to navigate especially with flight booking and managing.
To help customers make their decisions, the website includes cheap offers and a price calendar page. Travellers just have to simply choose their preferred travel destination, number of passengers, and duration date, then there it is a calendar view of the deals based on the customized search.
Vueling’s loyalty program is called the “Punto:” point in english. Customers get points for their every reservation and can redeem them for benefits like exclusive check-in, priority boarding, one free flight for a companion, and more.
Vueling has a mobile version of all these services shown on their PC version. Customers can receive updates about their flights and deals quickly pop-up like a notification on their smartphones. Given the fact, travellers can also process or manage their booking in the palm of their hands.
Vueling Reviews of Passengers
The 3-star airline had been garnering a lot of complaints from passengers, which led them to have an overall rating of 4/10 on Skytrax. Most of the reviews were frustrated about several hours of waiting and hoping for the ground crew to announce checking-in is allowed. Some of the customers even missed their other flights because of the airline’s failure to notify them about sudden changes.
To see more of these Vueling reviews, click here.
How To Reach Them?
- Website URL: http://www.vueling.com/
- Contact Number: +44 0906 754 7541 (sales) or 0203 514 3971 (assistance)
- Contact Email: firstname.lastname@example.org
- Fax Number: +34 933 78 78 79
- Head Office Address: Parque de Negocios Mas Blau II Pla de l’Estany, 5 08820
El Prat de Llobregat – Barcelona, Spain
Vueling is on the track, but somehow not on the right runway. The airline is losing their grip. Immediate improvements, especially with their ground service, is needed. If you look at it, Vueling is not really a bad airline after all; it just needs improvement, major improvements.
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