Yatra Review

‘‘Confidence is key.” Key for what? There’s a lot of closed doors in this world, doors that differ in so many aspects in life. That statement is both complete and incomplete if you think about it, that’s why people added positive words like success, happiness, contentment and more.

For this article Confidence is key to success, specifically in the travel industry.

Yatra is one of the leading travel agencies in the nation of India, this is confidence right here, the question is can they walk the walk?

Foundation

Yatra was co-founded by Manish Amin, Sabina Chopra and Dhruv Shringi on August 1st, 2006. The role of CEO was given to Dhruv Shringi for his years of experience in business.

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Dhruv Shringi - Co-Founder and CEO
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Sabina Chopra Co-Founder and COO
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Manish Amin Co-Founder and CIO

Operation

Yatra offers the following travel services: Flights, Hotels, Flight+Hotel, Holidays, Buses, Trains and Cruises. Pretty impressive simply because of their extensive operation. Their travel service covers local and international matters making them the “most trusted travel brand in India.”

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Customers can avail of travel products through their website which is beautifully and efficiently designed. Travel preferences can be easily entered and offer quickly appear. Yatra promises affordable deals for the sake of their travelers and of course the development of their company.

On their homepage, they offer destinations with their price rates to make things easier for travelers to choose, not only that, they have a bar on their homepage designated for “things-to-do.” Select your destination, then the website collects all possible events and restaurants and then presents them.

Their “Perfect Holidays” deal appeals to travelers because they are categorized specifically. They offer honeymoon holidays, exotic vacations, weekend trips, group tours and more.

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After years of success, they launched their own mobile application to make things easier for travelers. All you need is a smartphone and fast internet access.

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Customer Service

Their customer support function is pretty extensive just like their website. They have phone support, email support and a Faqs page filled with information about their partner’s, operation and policies.

Their phone support is open 24/7 for all networks. For their email support, they promise to respond within 4 hours. Going back to their FAQs page. The page includes all general topics sub-divided to specific information. Click here to open their customer support page.

What People are Saying

Their website and operation is pretty straightforward, and that’s good, but everything still comes down to how they fulfill everything they offer.

On Tripadvisor.com, negative and positive  comments collide. Some people saying their policies doesn’t support their goal to provide cheap deals. One traveler was frustrated for having been a victim of Yatra’s misleading offers, the hotel she believed to be a 5-star room wasn’t part of the 5 star hotel.

Other complaints were targeted to their flight deals for being expensive and hard to manage. One patron booked a round trip for 4 tickets; after confirming the payments, his itinerary didn’t show confirmation for their return flight.

Looks like certain improvements are needed, don’t you agree?

Yatra

The company claims they’re the most trusted travel site in India. There’s a list of the top 10 travel companies on Top10companiesinInida.com, Makemytrip is the first and Yatra only got the 4th place in the ranking.

Yatra was the recipient of three at the India Tourism Awards.

  • Outstanding performance as a Domestic Tour Operator(Rest of India)
  • Outstanding performance as a Domestic Tour Operator in Jammu and Kashmir
  • ‘Outstanding performance as an Inbound Tour Operator-Cat C

Yatra’s Contact information:

  • Website: http://www.yatra.com/
  • Contact No: 1860 5000 500 ,1800 1029 900 ,955 5800 800 (National)
  • 1860 5000 600 (International)
  • Email Address: support@yatra.com
  • Main office address: 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurgaon, Haryana 122001, India

Final Thoughts

Yatra is without a doubt one efficient travel agency. But there are still certain improvements needed to amplify their operation. They need a more accurate connection with their partners for the credibility of their travel products.

Hope everyone found this article informative. Feel free to leave your comments below for this Yatra Review.

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Comments 1

  1. I’m from India and I’m pretty sure Makemytrip and Yatra are the best travel agencies in our country. I think positive reviews aren’t active like negative ones. I have dealt with Yatra multiple times and all experience was great.

     

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